Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › New JH Audio flagship! "Siren Series Roxanne"
New Posts  All Forums:Forum Nav:

New JH Audio flagship! "Siren Series Roxanne" - Page 176

post #2626 of 6752
I'm going to be needing a balanced, RSA-terminated cable for these things and I'm not super handy with the soldering iron biggrin.gif

Any suggestions ?
post #2627 of 6752
Quote:
Originally Posted by thread View Post

I'm going to be needing a balanced, RSA-terminated cable for these things and I'm not super handy with the soldering iron biggrin.gif

Any suggestions ?

 

Get Jerry to do it for you.

post #2628 of 6752
Quote:
Originally Posted by AnakChan View Post

Get Jerry to do it for you.

I fired him an email about it. He should be more than happy to personally solder me one... right?
post #2629 of 6752
Quote:
Originally Posted by thread View Post


I fired him an email about it. He should be more than happy to personally solder me one... right?

 

I don't know if he'll be happy but if you're not "super handy" with your soldering skills, it's better to have someone who knows how his cables are wired to do it, isn't it?

post #2630 of 6752

Just a little comment on the connector failures a couple of folks had on the first batch of IEMs that went out. From what I gather there were a few bad cables in the first run with the plastic injection molding process. With any newly designed plastic injected mold there will always going to be a couple of bad seeds. No way around it. We have had our own issues with this in the past. Where as we hd to make adjustments to the molds to provide a better fit/feel. The plastic injection material has been changed to a harder solution and there should be no more issues.

Of course when doing high volume yields of hundreds/thousands of cables of this type there is bound to always be a lemon here or there. Jerry sent us a bunch of cables from the latest production run to reterminate to balanced for Astell & Kern to use with the new AK240 at CES. With one of the cables I tried my hardest to over torque and break a connector. It did not happen! I did this not only because of what I read earlier in this thread but because we are also going to go to a large expense to design a new cable for Moon Audio to use with the new connector. I am confident that the new connector is a fantastic solution. It solves connector failures/short outs by all the other connector options currently used in the market place. I have to give some serious kudos out to Jerry for coming out with this design. I wish all IEMs out there would use a similar connector.

JH has some of the best customer service out there and if your cable fails I have no doubt they will take care of you all. Not to worry:)

Thank You. Drew Baird, P.E. Moon Audio 308 Chrismill Lane Holly Springs, NC 27540 919-649-5018 drew@moon-audio.com http://www.moon-audio.com Moon...

Reply
post #2631 of 6752

Here are a couple of video's from JH on the new connector and such.

 

Video 1

 

Video 2

Thank You. Drew Baird, P.E. Moon Audio 308 Chrismill Lane Holly Springs, NC 27540 919-649-5018 drew@moon-audio.com http://www.moon-audio.com Moon...

Reply
post #2632 of 6752
Quote:
Originally Posted by drubrew View Post
 

Just a little comment on the connector failures a couple of folks had on the first batch of IEMs that went out. From what I gather there were a few bad cables in the first run with the plastic injection molding process. With any newly designed plastic injected mold there will always going to be a couple of bad seeds. No way around it. We have had our own issues with this in the past. Where as we hd to make adjustments to the molds to provide a better fit/feel. The plastic injection material has been changed to a harder solution and there should be no more issues.

Of course when doing high volume yields of hundreds/thousands of cables of this type there is bound to always be a lemon here or there. Jerry sent us a bunch of cables from the latest production run to reterminate to balanced for Astell & Kern to use with the new AK240 at CES. With one of the cables I tried my hardest to over torque and break a connector. It did not happen! I did this not only because of what I read earlier in this thread but because we are also going to go to a large expense to design a new cable for Moon Audio to use with the new connector. I am confident that the new connector is a fantastic solution. It solves connector failures/short outs by all the other connector options currently used in the market place. I have to give some serious kudos out to Jerry for coming out with this design. I wish all IEMs out there would use a similar connector.

JH has some of the best customer service out there and if your cable fails I have no doubt they will take care of you all. Not to worry:)

 

Sarcastic question: Did you also make a video suggesting that your customers (us) were trying to torque it with a pipe wrench? When in reality it was a material issue your company had? 
 

Not sure about their customer services.  I've sent them an email asking about getting a cable from the new batch exactly a week ago.  They did not even bother to reply.  When the problem was first posted here and everybody started to talk about it, I got an answer in 3 minutes after I've sent them an email and they even copied Jerry himself on it.  

 

To me, good Customer Services includes answering your customers questions about issues (even when there is nobody looking or talking about it).

All that don't change the fact that they have an amazing product :beerchug:

post #2633 of 6752

I made no videos on the topic. The videos I posted are not from me (Moon Audio), they are from JH Audio. I simply posted them as I found them while researching the topic.

 

My guess because of holidays and all the audio shows that JH is partaking in, that is the reason on the delay of the email. I would imagine they are a bit overwhelmed right now. Jerry if I remember right was in Southeast Asia last week. I am pretty sure they are going to NAMM show this week. etc etc. A phone call is always going to take less time to answer than email. Just saying...

Thank You. Drew Baird, P.E. Moon Audio 308 Chrismill Lane Holly Springs, NC 27540 919-649-5018 drew@moon-audio.com http://www.moon-audio.com Moon...

Reply
post #2634 of 6752
Quote:
Originally Posted by drubrew View Post
 

I made no videos on the topic. The videos I posted are not from me (Moon Audio), they are from JH Audio. I simply posted them as I found them while researching the topic.

 

My guess because of holidays and all the audio shows that JH is partaking in, that is the reason on the delay of the email. I would imagine they are a bit overwhelmed right now. Jerry if I remember right was in Southeast Asia last week. I am pretty sure they are going to NAMM show this week. etc etc. A phone call is always going to take less time to answer than email. Just saying...

 

Thanks Drew! Please let us know when/if you start selling the Roxanne cables.  I am very interested on a balanced cable (and an aftermarket one) for it ... 


Edited by perdigao - 1/14/14 at 10:08am
post #2635 of 6752
Quote:
Originally Posted by perdigao View Post
 

 

Thanks Drew! Please let us know when/if you start selling the Roxanne cables.  I am very interested on a balanced cable (and an aftermarket one) for it ... 

We have a lot of work to do so it will be a little while. As we have to totally recreate a cable for 8 conductors. This cable will possibly also replace our other cables for use with other connections like Shure/Westone/UE etc etc. So wont happen overnight. Sign up for our newsletter on the home page as we will post an anouncement there and in our Blog on the website.

 

 

Thank You. Drew Baird, P.E. Moon Audio 308 Chrismill Lane Holly Springs, NC 27540 919-649-5018 drew@moon-audio.com http://www.moon-audio.com Moon...

Reply
post #2636 of 6752
Quick question, what jobs do you guys have in order to afford all this gear?
post #2637 of 6752
Quote:
Originally Posted by Lukalop View Post

Quick question, what jobs do you guys have in order to afford all this gear?

 

Selling oneself at night, and gambling, mostly, I suspect! :beerchug:

post #2638 of 6752

I got a confirmation!!  4 CF order is shipping out this week everyone...and mine is one of them..So get ready!!

 

 

have a good one everyone

post #2639 of 6752

And no sign of mine... I know they were pre-order, but didn't expect them to take this long.

post #2640 of 6752
@Mython
Ha, yea
xD, it's the only way conceivable
New Posts  All Forums:Forum Nav:
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › New JH Audio flagship! "Siren Series Roxanne"