[citraian]

   
The fact that this is an appreciation thread makes it all the more relevant & for any potential customers (who will most likely come to this thread who is interested in buying), it's like saying 'let's sweep it all under the carpet' because this is an appreciation thread?

Those interested in buying should look at the feedback thread as well. That's what I would do.

 

[inter voice]

  People have the right to read my experience with Toxic Cables on which ever thread, I have paid Frank money for his product. It's unfair otherwise.

 
TBF in your case Frank has sent you the cable that you bought some time ago and what happened to you was your cable was damaged by your cat recently.  
 
Now you are requesting Frank to carry out some repairs and it is then up to Frank to accept it or not bearing in mind that Frank is selling new cables and not a repairer.  He will repair cable on good faith and when he has the time.
 
We need to be reasonable.

 

[DefQon]

You also have to keep in mind and this doesn't just apply in Franks case but any self employed, single owned small business or manufacuturer that produce products by handcraft is not exactly mass produced on a large quantity and speed basis, these things take time I've been lurking this thread for a very long time and I actually feel sorry for Frank the amount of work he has to go through even with the new but very few employees he been training.

Sometimes you get an rewarding outcome just by being patient.

Frank isn't exactly stupid enough to throw away the image and reputation he has built for what originally started out as a ebay cable seller back in 2011 just over one cable repair, give him time and he'll reply when he is free.

 

[monoboy]

   
TBF in your case Frank has sent you the cable that you bought some time ago and what happened to you was your cable was damaged by your cat recently.  
 
Now you are requesting Frank to carry out some repairs and it is then up to Frank to accept it or not bearing in mind that Frank is selling new cables and not a repairer.  He will repair cable on good faith and when he has the time.
 
We need to be reasonable.

Granted I confirmed what happened to the cable was my fault in the original post - it's the ignoring of my emails over a course of a month, lack of empathy, and the unacceptable resolution Frank has offered, I counter challenged him to possibly repair it as close to the original standard (i.e. length of cable past the Y Split), and not heard anything back.
 
When I was commuting to work & everywhere else when the cable was fine, I had a number of people tell me 'it looks cool' and where i bought it from, I told them where it was purchased so if anything I may have generated new customers for Toxic Cables. An active customer is very important, even more so that he works by himself, word of mouth generates business right.
 
If people are content to accept the level of service I have experienced, then each to their own. I don't start a complaint for fun, I am genuinely upset with the whole experience.

 

[inter voice]

 
Granted I confirmed what happened to the cable was my fault in the original post - it's the ignoring of my emails over a course of a month, lack of empathy, and the unacceptable resolution Frank has offered, I counter challenged him to possibly repair it as close to the original standard (i.e. length of cable past the Y Split), and not heard anything back.
 
When I was commuting to work & everywhere else when the cable was fine, I had a number of people tell me 'it looks cool' and where i bought it from, I told them where it was purchased so if anything I may have generated new customers for Toxic Cables. An active customer is very important, even more so that he works by himself, word of mouth generates business right.
 
If people are content to have this level of service I have experienced, then each to their own. I don't start a complaint for fun, I am genuinely upset with the whole experience.

I understand your frustration but let me tell you my experience.
 
I have three cables from Frank - the Scorpion, SW, and BW. On the first cable I had been waited for 9 months, the second one waited for 6 months and the third one about 4 months.
 
When I PM Frank he would certainly give me a reply BUT sometime I have to wait for quite some time before he came back.  In case I had been waited for too long I just PM him again in a polite manner and he would then come back to me quickly with apology for the late reply.  TBF I know Frank is running a very small business and he got lots of orders to complete.  He sleeps very little and he is always striving for perfection.  The three cables that I received are the best cables I have.  I fully respect the way Frank is doing his business and I have no complain at all.  If his cable is no good and his service is bad I would not have ordered 3 cables from him that had costed me a few hundred pounds.
 
In your case as I said before Frank is not a repairer and he will take up the repair only when he has the time. You must aware that new purchases have to wait for a few months and therefore even Frank accepts to carry out the repair work for you,  you will not get it back within a few days otherwise it is very unfair to his other customers on the queue.     

 

[monoboy]

  I understand your frustration but let me tell you my experience.
 
I have three cables from Frank - the Scorpion, SW, and BW. On the first cable I had been waited for 9 months, the second one waited for 6 months and the third one about 4 months.
 
When I PM Frank he would certainly give me a reply BUT sometime I have to wait for quite some time before he came back.  In case I had been waited for too long I just PM him again in a polite manner and he would then come back to me quickly with apology for the late reply.  TBF I know Frank is running a very small business and he got lots of orders to complete.  He sleeps very little and he is always striving for perfection.  The three cables that I received are the best cables I have.  I fully respect the way Frank is doing his business and I have no complain at all.  If his cable is no good and his service is bad I would not have ordered 3 cables from him that had costed me a few hundred pounds.
 
In your case as I said before Frank is not a repairer and he will take up the repair only when he has the time. You must aware that new purchases have to wait for a few months and therefore even Frank accepts to carry out the repair work for you,  you will not get it back within a few days otherwise it is very unfair to his other customers on the queue.     

Thanks for sharing that, and I only wish mine was as positive, at least he acknowledged the wait and apologized for it. But this is why my experience is quite different to what you had & why I am posting.
 
Plus I am a IE 800 owner as well, therefore pursuing a repair for the IE 80 Toxic cable is a testament to how well it performed, which sounded fantastic. From what I know, Frank knows his cables like the back of his hand, so I would not expect him to just flat out refuse a repair for something that costs a pretty penny to buy(obviously depending on the problem).
 
The cable will probably ride up my chin into my mouth, or will be lob sided if I agree to his resolution from the last email a couple of days ago, I can imagine it would be rather uncomfortable to use. Simply moving the Brown ball adjuster down the cable slightly would be, in my eyes, an ideal solution to compensate for the shortened upper part of the cable.

 

[inter voice]

 
Thanks for sharing that, and I only wish mine was as positive, at least he acknowledged the wait and apologized for it. But this is why my experience is quite different to what you had & why I am posting.
 
 

I don't have any IEM cables and furthermore I don't know what Franks had advised you about the repair work.  There must be a reason for his advice and he will not just reply you without a good reason behind.  I am sure Frank will sooner or later responses to you here.
 
I believe the connectors of your IEM cable are very small and it will be very ineffective and involved a lot of labour work to take them out from the cable and reuse them again.  I think most likely your cable will be cut short and re-terminate it with a new pair of connectors.  That is what I think Frank will do if he accepts the repair work for you.

 

[hifimanrookie]

Guys guys guys..and monoboy in particular....first..this is not a complaining thread..and even so...if u read upon this thread a bit u should have read we (his customers) are customed that sometimes hs misses mails..but what we do is PM him then and then we post here: ur have mail AND pm.... I had a question about my third cable i am getting, a venom..and i didnt hear from him for at least a week or so...anda then i read here he was working a on some venoms..so what did i do...PM him again and email..same text..and yhen posting here saying that there is mail and pm..and surprise surprise..a email from him APOLOGIZING that he was really busy laltely and he gave me the status..DONE..if u stay calm and patient..in time u will get ur answer..as people here say..he wont risk losing his reputatiom because of some repairs..but he is fair and honest..as u can read i was joking about carbon stuff for cables..and he replied here that he preferred to keep simple nylon on his cables instead of that...thats his way of saying: 'its better then' ..so my next venom will be black nylon sleeve again just as my BW is..

And u call 180usd expensive? Ur joking right? Some US based premium brands dont even have cables that cheap and for sure not for this quality and sound quality..so give him some slack before trying (yes trying..as u can see no one agrees with u..so ur 'warning post' is totally missing the point ur trying to make. Although if for real..totally understandable..now u sound like someone trolling this thread..something that happened a few times in the past regretfully)

But i understand ur situation..but am sure if ur patient as ask if there is another solution..or where ur answer is on ur suggestion..keywords here: patience and respect...as he is a very busy man who wants to give us the most..and yeah..communicatiin sometimes lacks a bit..but do as we all do..and u will be fine

Good luck with this..i know it will be bad for u having a excellent iem and not able to use the cable that makes it shine..it frustrates u..but pls be respectful..we all do that ..well..i sometimes do that to him..but hey..i am stung by really deadly 'venom' this time, so if i loose it..its his fault to blame...

Frank, u have mail (and maybe PM?) from monoboy...u see monoboy..i helped u now..we are not worst kind of people..just honest..and if u do keep on having problems..stick to that other thread peope suggested u..here u wont find any love..or it must be if u have issues/suggestions with the sound..thats possible...

And for ur cat..well...let him/her stay for a few days with the babies of frank.and u will see he will have respect for cables from then on.. just kidding!!

 

[AManAnd88Keys]

People have the right to read my experience with Toxic Cables on which ever thread, I have paid Frank money for his product. It's unfair otherwise.

No. I could also say that I have the right to not share your point of view, that you have the right to go to the feedback thread etc.... Do you see where that leads us? Saying that someone has the "right" is a meaningless phrase and doesn't add any value to your statement, at least not under these circumstances.

 

[AManAnd88Keys]

  I paid £160 for a custom cable which quite frankly is alot of money - most people would not even spend a tenner on earphones let alone £160 on a cable, so again I disagree with you.

That's also not a valid statement. You paid for the cable - and you received it. YOUR CAT killed the cable, and now you make it look like you have special rights because your cable is broken and you paid more of what "most people" would pay for earphones. If you go to a boutique and buy a £160 jacket, and your cat has some "fun" with it, do you then also contact the manufacturer and complain online when they don't respond quickly enough? Guess what, if the company ever responded they would say "Your fault, don't leave the cat alone..." and they're done with the matter. Please don't blow things out of proportion, you are dealing with a small company and as many have stated before here on the thread, communication with Frank takes some time but he's a solid guy.

 

[Toxic Cables]

 
Thanks for sharing that, and I only wish mine was as positive, at least he acknowledged the wait and apologized for it. But this is why my experience is quite different to what you had & why I am posting.
 
Plus I am a IE 800 owner as well, therefore pursuing a repair for the IE 80 Toxic cable is a testament to how well it performed, which sounded fantastic. From what I know, Frank knows his cables like the back of his hand, so I would not expect him to just flat out refuse a repair for something that costs a pretty penny to buy(obviously depending on the problem).
 
The cable will probably ride up my chin into my mouth, or will be lob sided if I agree to his resolution from the last email a couple of days ago, I can imagine it would be rather uncomfortable to use. Simply moving the Brown ball adjuster down the cable slightly would be, in my eyes, an ideal solution to compensate for the shortened upper part of the cable

You contacted me asking for a repair few days ago, i replied asking what was wrong as i don't get many faulty cables, was told the cat chewed it and then asked for pictures to see where it was chewed as a repair would depend on where the damage is.
 
After seeing the picture i said both connectors would need to be replaced (That would need connectors on both sides to make them match) so that they are both the same length, so what makes you think they would be lob sided? I then explained that a simple repair would shorten then cable past the Y split, to see if this would still work for you as anything further would mean more work and more cost (when i charge for it), this was me giving you options. When removing the heatshink Y splitter to make the length past the Y split longer, this can also sometimes damage the cable as the wrap is heated/shrunk around the wire. When i do repairs or modifications for people, i try my best to let them know exactly what they will be getting, if that's not suitable then we can look at alternatives or you can take it to someone else.
 
As for how i might come accross in emails, this is not intentional,but trying to get through emails as quick as possible. Regarding late replies, i don't pick and choose who i reply to, you will find there are dozens of customers still waiting to place orders, i am just very busy at present and it takes time to get through the amount of emails i get and sometimes (probabaly always) some can get missed due to the sheer amount of emails i receive. As i have said before, if someone does not get a reply to email, they should PM me.
 
As others have said, there is a feedback thread for feedback, as you have used it before you should be aware of it.
 
 
I am extremely busy at present lads, these Venoms we are making now take a lot of time, so if i miss anyone and you don't hear from me for a few days, please just send a follow up PM and i will get back to you.

 

[inter voice]

Well said Frank and that has explained everything 

.  I know that repairing is actually more difficult than just making a brand new cable. As you are an cable expert I will never challenge your expert advice 

 

 

[hifimanrookie]

I am even worse..i tell him which kind of cable i want..and give him free hand in the built..i trust him blindly cables concerned..and until now he have never let me down..and always 3xceeded my expectations..no exceptions..he always comes up with something special i didnt know of..hehehe

 

[monoboy]

  That's also not a valid statement. You paid for the cable - and you received it. YOUR CAT killed the cable, and now you make it look like you have special rights because your cable is broken and you paid more of what "most people" would pay for earphones. If you go to a boutique and buy a £160 jacket, and your cat has some "fun" with it, do you then also contact the manufacturer and complain online when they don't respond quickly enough? Guess what, if the company ever responded they would say "Your fault, don't leave the cat alone..." and they're done with the matter. Please don't blow things out of proportion, you are dealing with a small company and as many have stated before here on the thread, communication with Frank takes some time but he's a solid guy.

Blowing things out of proportion... The pot calling the kettle black.
 

  You contacted me asking for a repair few days ago, i replied asking what was wrong as i don't get many faulty cables, was told the cat chewed it and then asked for pictures to see where it was chewed as a repair would depend on where the damage is.
 
After seeing the picture i said both connectors would need to be replaced (That would need connectors on both sides to make them match) so that they are both the same length, so what makes you think they would be lob sided? I then explained that a simple repair would shorten then cable past the Y split, to see if this would still work for you as anything further would mean more work and more cost (when i charge for it), this was me giving you options. When removing the heatshink Y splitter to make the length past the Y split longer, this can also sometimes damage the cable as the wrap is heated/shrunk around the wire. When i do repairs or modifications for people, i try my best to let them know exactly what they will be getting, if that's not suitable then we can look at alternatives or you can take it to someone else.
 
As for how i might come accross in emails, this is not intentional,but trying to get through emails as quick as possible. Regarding late replies, i don't pick and choose who i reply to, you will find there are dozens of customers still waiting to place orders, i am just very busy at present and it takes time to get through the amount of emails i get and sometimes (probabaly always) some can get missed due to the sheer amount of emails i receive. As i have said before, if someone does not get a reply to email, they should PM me.
 
As others have said, there is a feedback thread for feedback, as you have used it before you should be aware of it.
 
 
I am extremely busy at present lads, these Venoms we are making now take a lot of time, so if i miss anyone and you don't hear from me for a few days, please just send a follow up PM and i will get back to you.

Without looking like a gimp since the cable past the Y split will be shorter, I just want to know how much it would be to fix the cable & to lower the brown ball down the cable a little (your original quote was £35) - I understand you say it could damage the cable, if it does what fee am I looking at?

 

[Paul Graham]

Alex, Snap!
 
When Frank does my Sony MDR-SA5000 rebuild Im giving him a completely free reign,