This is a complaint against Toxic Cables.
I am extremely disappointed with Frank quite honestly. I had purchased the IE 80 custom cable from his last year, however, a few months ago the cable broke, which to be fair was my fault, technically my cat’s fault (have since purchased the ie 800’s but still like to have the ie 80’s around), so I contacted Frank over a month ago (twice) to inquire how much it would cost to fix, and heard absolutely nothing.
I then proceeded to chase him up the other day again, and finally he (bluntly) replied. Firstly his email etiquette is atrocious, no apology for ignoring my initial emails, does not ever say a simple ‘Hi’ or ‘Hello’ in his emails, does not ever personalize the ending to his emails, which I expect from someone who is supposed to be professional, and highly regarded here in the forums.
He asked me to send him some pictures of the issue, which I did, however his solution to the problem is not what I expected – cut a long story short he can repair the cable past the Y split (which was chewed in half by my cat) but it’ll be shorter then how it’s supposed to be by default. I emailed him back and suggested to move the Brown Ball cable adjustment lower down the cable to compensate for the shorter length of the cable past the Y split once repaired.
Almost 48 hours later and no response, cheers Frank my faith in you has hit rock bottom.
To anyone thinking of dealing with Frank, I strongly suggest to re-think buying from him as his after sales support is appalling, as well as his manners. Sorry Frank but you have lost a customer and in the bin your cable goes.