Moving on to upsampling in then it is fair to say that we do have a completely different philosophy. We stand by our view that a dedicated hardware upsampler is going to outperform a software product running on a computer. Most examples just use a long tap length filter but that is only part of...

Ok apologies for the long posts but I'm going to try and answer everything in one go as at the moment I am currently unable to be on Head-Fi as I would have previously been. No one can deny that 2Go uses 2.4Ghz WiFi and it was widely advertised as such. I won't cover the same ground again but...

Ha yes thanks for spotting that. I'll fix the typo in the original post.

Thank you. I will follow this up with our support from my side as well.

Hi @gryffe I'm not ignoring your post I just missed it. I try to fit Head-Fi in around everything else I have to do and so it means I can't always keep on top of all of the posts. We are of course also taking note of customers who are experiencing network dropouts and investigating. We need you...

Ok feedback on a playback app noted but we did have lots of reasons for not doing that which I won't go into here. Anyway back to your original posts which I am only just reading through now I believe you are asking if there is any way to play offline content from Tidal or Qobuz other than using...

We are working very hard behind the scenes to investigate the pops and clicks issue. The problem we heard and measured was fixed by the V1.0.0 firmware update so it is not the same thing. The trouble is that there seems to be no consistency or particular method that we can see from the reports...

Hopefully I can clear this up. When we activate bit perfect mode this ensures a bit perfect stream is sent to the playback or control point software and it bypasses any operating system volume controls or conversion. However the control point or playback software can independently add it's own...

We are still tackling this with Google but Spotify is a separate case and we are making some progress now.

Hi Mike. You are absolutely correct. We did internally update the MPD version in Poly last year but it resulted in introducing more bugs than it fixed so we decided to wait. It is still the plan to update Poly with a newer MPD version and combine the feedback we have received from 2Go into the...

Sorry @SteveHulk It appears that maintenance was being carried out on the servers over the weekend so the update would not have been available. Everything should be back online later today so you should be able to try updating again.

Does that use WiFi or Ethernet only. As I understand it Roon apply different certifications for WiFi enabled products. I'll double check this though.

Have you spoken to our support yet?

It's a limitation Roon impose via networked endpoints. 2Go will play back higher sample rates via other methods or directly from the SD card.

Can you contact suppor@chordelectronics.co.uk and we will try to help. Normally just loosening the locking pins (connectors) before pushing the two products together is all that's needed.

Please can you contact our support email support@chordelectronics.co.uk so we can get some more details from you to work this out.

Please can you contact us via our support@ email address so we can help.

Thanks for persevering and thank you for sending this on so we can investigate. Glad it's working for you now.

Hi @PANURUS I'm sorry but I just don't have the same thing you are seeing. I'm using 2Go at home in a standard setup and Bluetooth is working fine. Perhaps it is best to email support with a video of the problem then we will happily take a look. So in my case:- Bluetooth does not take...

Ok thanks for trying. If you email our support we will pick this up tomorrow. There is one last thing you can try on your router. In the UniFi Configuration you should be able to change the channel width of the 2G Radio. You have 2 options HT20 and HT40 for 20Mhz and 40MHz channels. Whatever...

It's possible you have the volume set to zero. Can you go to the home page on Gofigure, turn off bitperfect mode and then you will see the volume control slider. Turn this up until you can hear the music playing.

Hi @tojoko Sorry to hear that you are having a problem now. We are investigating after Peter reported the similar issue top us. In the mean time are you able to try a manual configuration to see if that works. Assuming you can still access your 2Go using Gofigure can you put it in hotspot mode...

I appreciate this doesn't help you but we are not getting any pops and clicks under any circumstances now so it would help if you can email our support so we can take some more details. I presume turning bit perfect mode off doesn't make any difference?

Sorry to hear that you are having issues. If the network status light above the config button is yellow then that means your 2Go is either in sleep mode or booting up. Gofigure will only see 2Go when this light is blue, green or flashing blue and green. Yellow means it is shutdown. I would...

Hi Peter, I know my support team are helping you with this but can you confirm what your network status light is doing. This is the light above the small black config button. We think your 2Go is connected to your network as it is still communicating with the update server showing it has an...