I own two hard drive MP3 players: a 4G iPod (20GB) and a 40GB Zen Xtra. Guess which one's sitting in the corner gathering dust?
First of all, my initial reaction to the 40GB Xtra wasn't too bad. I mean, it was a little clunky, but I bought it for $250 more than six months ago, which was a GREAT deal at the time. I gradually grew to hate it more and more..
Several problems:
1) THE HISSING! A bunch of Zen Xtras, mine included, had the infamous hissing bug on the Zen Xtras, where a very, very noticeable static noise would come up whenever the backlight was not on. It was even noticeable when the song was playing. When there was no song playing, it drove me completely nuts. Keep in mind, I was using MDR-EX71SL's while experiencing this hissing--not exactly the most sensitive phones ever.
2) To try to find a solution to the hissing, I first searched on the website. The hissing was allegedly fixed in an upgraded firmware; I tried multiple versions of these upgraded firmwares, none of which worked. Note, their website is a pain to navigate.
3) The forums basically revealed that the hissing problem was EXTREMELY widespread (to various extents), yet Creative more or less denied the issue existed.
4) The warranty is terrible. I'm not sure what it was, but it wasn't very long. And trust me, this is going to piss you off, because...
5) Oh my god, the construction is as flimsy as cardboard. My front metallic shell will pop off if I so much as drop the player from 1/4" from the table or, really, have it contact anything with a small amount of force.
6) It's big, bulky, and ugly. Although this may be more of a personal opinion, I'm sure everyone will pretty much agree that the iPod is much slicker.
In conclusion, if I could do it all over again, I would've jumped straight to the iPod and paid a little more. Note, I'm not an Apple zealot whatsoever; in fact, I hate pretty much every other Apple product I've ever used except for this neat little iPod.
I'll never buy a Creative MP3 player again. Save yourself the hassle and go iPod
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Edit: Oh yeah, I forgot to add.
7) The software is a pain to use like pretty much all Creative software. In comparison, iTunes is super-user friendly and works extremely well for transferring songs and even editing ID3 tags.
8) When you read the specs on websites, you can't really grasp how big of a difference size and weight are in MP3 players. You mentally think, "Oh, I'm not an iPod sellout, I don't care about a little more weight and a little more size and a little less attractiveness..." but in reality, the iPod just has a very distinctive feel that's irreplacable.
If all this didn't deter you from buying the Zen Xtra, then just a few words of warning. First of all, get the extended warranty; there's a good chance you'll need it. Second of all, if you're going to buy it, buy it from a place where it won't be a huge pain to return it should anything go wrong.
Also note, I have no experience with the Zen Touch or anything like that. This is just about my (relatively short) brush with the Zen Xtra.