[morunas]

Greetings!
 
I have recently (< 1 month) bought an Asus Xonar DX soundcard to put to my Logitech x530 and Sennheiser RS180.
 
I don't know how it came to be but since yesterday, when I adjust the master volume on either windows, or through the
keyboard multimedia buttons OR even on Xonar DX Audio Center, it ONLY changes the volume of the "Left" speakers (in terms of balance).
 
It sounds clearly like Master volume = Left Volume. I have no idea how this came to be.
 
I have already reinstalled the drivers to the latest from Asus website.
I have checked to see if all cables were well plugged.
 
IF the Master volume is at 100% then the sound distribution is even and everything works great and sounds beautiful.
If I go lower with the Master volume then I get an uneven balance in the speakers.
 
Tried with the Headphones on and got the same issue.
 
My configuration is as follows:
 
When on 5.1 speakers:
Audio Channel: 6 channels
Sample Rate: PCM 44.1 KHz
Analog Out: Speaker 5.1
 
When on Stereo Headphone:
Audio Channel: 2 channels
Sample Rate: PCM 192 KHz
Analog Out: Headphone
Dolby Headphone (checked)
 
Smart Volume (SVN): Always off.
 
Windows 7 audio setup:
Changes between 5.1 and Stereo as I switch it on DX's Audio Center
 
On-board sound configuration (BIOS setting):
I have tried both with onboard HD audio on/off, does not affect this issue
 
 
The most clear identification of the problem goes as follows:
 
I first go to Sound -> Playback tab -> Properties of ASUS Xonar DX -> Levels tab -> Balance button
 
Then if I slide the "L" button sound my Left (balance) volume changes.
If I slide the "R" button... NO sound changes. Nothing changes!
 
This is evil... any clues?
 
It's really annoying to not be able to control master volume except directly on the output devices (speakers and headphone)
OR per application.
 
Thanks in advance.

 

[morunas]

Found the answer (just if someone every has this problem here is how to fix).
 
I am running Windows 7 64x and apparently (didn't know exactly the cause) but the problem relied on having both
"HsMgr.exe" and "HsMgr64.exe" running in the processes.
 
I didn't went to check what these processes are actually responsible for but what made my problem fixed was:
 
1st - uninstall Xonar DX drivers
2nd - go to C:\Windows\SysWOW64 and delete HsMgr.exe (if the process is running, kill it first on windows task manager)
3rd - reinstall latest drivers from Asus website
4th - boot your system for all to take effect
 
I believe ANY other soundcard that comes to this issue will likely be due to the same conflict of interfacing processes.
 
Cheers

 

[adamyoung93]

Morunas,
Thank you tremendously for posting this fix. My Xonar DG was doing the same exact thing under Win7 x64. Usually uninstalling the driver and then reinstalling it would work temporarily, only for the balance issue to return a couple weeks later. Following your solution (except substituting the Uni Xonar drivers) has worked flawlessly for over a month now, and it appears that my volume control is stable as it should be.
Thanks again.
Adam

 

[morunas]

Glad it was helpful

 

[Rax183]

Hello, sorry for my bad English.
 
I have a Razer Tiamat 7.1 with song card Asus xonar DSX.
 
When I'm on a 7.1 scale is well balanced but severe lack of bass.
When I pass in "stereo" unbalanced balance is all in the left ear.
The windows do not solve the problem.
support needs.
Thank you.