robojack
500+ Head-Fier
- Joined
- Oct 22, 2005
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Well, I did send Jason and Mack emails yesterday, but haven't heard back yet. Hopefully their emails systems are back up by now.
Originally Posted by _PsiFire_ /img/forum/go_quote.gif I spoke with Bill in Customer Service this morning @ 11:30A and he said he was going to e-mail me the questions for my customs by 12P EST. Still haven't received it; I'm sure their e-mail is still down because Bill seemed like a great guy on the phone.. Don't think it would have slipped his mind. |
Originally Posted by _PsiFire_ /img/forum/go_quote.gif Yeah, I called and asked for him today.. I think he may have taken my e-mail address down wrong.. I sent my ear impressions away and answered his questions.. Getting translucent black for my Sleek Customs. |
Originally Posted by Coop47 /img/forum/go_quote.gif I just got off the phone with Jason after calling the support number (1.800.777.7937). He couldn't have been friendlier or more accommodating. Sleek is a real pleasure to deal with, and I'm glad I decided to buy from a company that stands behind their product and works to keep their customers happy. If you have sent an e-mail last week and haven't heard back, by all means try them again either by e-mail or phone - there's a good chance they never got it. Snafus happen, but I'm confident they'll do right by you. |