Hajime
1000+ Head-Fier
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- Feb 20, 2003
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I want to share a little story with all of you. I went to FedEx to mail off a package today and it took me over an hour. This is what happened:
I went to FedEx right after getting out of school and got there around 4:30. Earlier in the day I had packed two boxes I wanted to ship and I figured I'd ask FedEx to pack both of them in a large FedEx box together and ship them that way. Well, that's not exactly how it works. All of the FedEx boxes you're allowed to ship in were stacked in a rack. You choose which box you want and then place your items in it. That seemed simple enough, except they were out of large boxes. I went through the line and asked the lady at the counter if she would please get me a large FedEx box as there were none left. She was very rude and condescending and it took me a few minutes to convince her that yes, I would be paying for the box and no, I wouldn't steal it (I don't understand how this thought came into her mind in the first place). She then asked me if I wanted a 20 by 20 by 17 box or 20 by 20 by 12 box and I told her the larger would be better. She went into the back room and came back saying they were out, so I asked her to get me the 20 by 20 by 12. She looked at me as if I was an idiot and say, "I thought you wanted the twenty by twenty by seventeen."
Well, she gave me the box and next I had to pack it. FedEx does not pack boxes for you as UPS does. I am incredibly glad that I packed the packages very well in my own boxes before going to FedEx or I would have been in trouble. Well, it turns out they had no packing supplies. They were completely out of packing supplies. I had to go through the line again and speak with the same rude woman and ask for some foam squigglies/penuts/packing material. She told me that they were out of it, and it was only after I told her I would go elsewhere that she offered to sell me some large bags I could use for padding.
Did you know FedEx makes you buy a roll of tape if you want to mail a package? I sure didn't.
Luckily, the fourth or fifth time I went through the line (I don't remember which it was - I had to go through to get something signed, to convince them I had already paid for the box, etc etc) I got a different woman who was very helpful and the last time I got a man who, wonders of wonders, helped me to the point where the package actually got mailed.
All in all, I had to go through the line at least six times (luckily, at it's longest the line consisted of only five people). I was treated as if I was some sort of idiot for expecting service (and I was very polite to them, too; I may be a teenager but I believe in social etiquette). I don't think I will ever ship a large box using FedEx again unless the situation demands it as this did. It's very convenient to be able to drop off a small box at their mail slots, but as soon as you expect service it's very unpleasant. I'll either ship by the US postal service or UPS from now on.
I went to FedEx right after getting out of school and got there around 4:30. Earlier in the day I had packed two boxes I wanted to ship and I figured I'd ask FedEx to pack both of them in a large FedEx box together and ship them that way. Well, that's not exactly how it works. All of the FedEx boxes you're allowed to ship in were stacked in a rack. You choose which box you want and then place your items in it. That seemed simple enough, except they were out of large boxes. I went through the line and asked the lady at the counter if she would please get me a large FedEx box as there were none left. She was very rude and condescending and it took me a few minutes to convince her that yes, I would be paying for the box and no, I wouldn't steal it (I don't understand how this thought came into her mind in the first place). She then asked me if I wanted a 20 by 20 by 17 box or 20 by 20 by 12 box and I told her the larger would be better. She went into the back room and came back saying they were out, so I asked her to get me the 20 by 20 by 12. She looked at me as if I was an idiot and say, "I thought you wanted the twenty by twenty by seventeen."
Well, she gave me the box and next I had to pack it. FedEx does not pack boxes for you as UPS does. I am incredibly glad that I packed the packages very well in my own boxes before going to FedEx or I would have been in trouble. Well, it turns out they had no packing supplies. They were completely out of packing supplies. I had to go through the line again and speak with the same rude woman and ask for some foam squigglies/penuts/packing material. She told me that they were out of it, and it was only after I told her I would go elsewhere that she offered to sell me some large bags I could use for padding.
Did you know FedEx makes you buy a roll of tape if you want to mail a package? I sure didn't.
Luckily, the fourth or fifth time I went through the line (I don't remember which it was - I had to go through to get something signed, to convince them I had already paid for the box, etc etc) I got a different woman who was very helpful and the last time I got a man who, wonders of wonders, helped me to the point where the package actually got mailed.
All in all, I had to go through the line at least six times (luckily, at it's longest the line consisted of only five people). I was treated as if I was some sort of idiot for expecting service (and I was very polite to them, too; I may be a teenager but I believe in social etiquette). I don't think I will ever ship a large box using FedEx again unless the situation demands it as this did. It's very convenient to be able to drop off a small box at their mail slots, but as soon as you expect service it's very unpleasant. I'll either ship by the US postal service or UPS from now on.
