What has happened to Headamp?

[jawicedman]

I am a small business owner; NOW is when customer retention should be high on the. priority list if not, number one.
I’m working through my nonsense with another manufacturer as we speak. We as a community should not be cottling these manufacturers or retailers they should be bending over backwards for us. For the price they charge, their service or quality must at the least be commiserate; I suspect if this (in general) continues and many more get burned a price correct will occur.

Don’t confuse this post w complaining about price. I’m complaining about customer service in this industry.

 

[Hifiearspeakers]

I am a small business owner; NOW is when customer retention should be high on the. priority list if not, number one.
I’m working through my nonsense with another manufacturer as we speak. We as a community should not be cottling these manufacturers or retailers they should be bending over backwards for us. For the price they charge, their service or quality must at the least be commiserate; I suspect if this (in general) continues and many more get burned a price correct will occur.

Don’t confuse this post w complaining about price. I’m complaining about customer service in this industry.

Well said.

It’s now been 6 weeks that I ordered headphones that were listed as in stock and I still haven’t received them. They keep saying they haven’t received them from the manufacturer but I see them in stock and for sale on multiple other sites. And I keep reading posts from other head-fi members giving their impressions. So clearly they have landed stateside.

Oh, and I haven’t gotten an apology or been offered any other options. They just keep holding on to my money while delivering nothing.