[Abstraction]

My right channel on Westone W4R went out.  I think the problem may be the
cable. Westone tells me the W4R is obsolete and cannot be repaired. 
 
They will give me a special deal on an upgrade to current model--$375 plus shipping..
 
Thanks.
 I am old-school enough to think $400 items are not consumable and disposable. 
 
Don

 

[Berndstein]

Hi,
 
I actually have the exact same problem. My right channel W4r got noticably quiter out of a sudden. First i thought it might be earwax built up. I cleaned them but there wasnt really any wax inside the earphone. Next I thought it might be the cable, so i bought a new cable. Of course that was highly unlikely in the first place, I know that now.
 
Unfortunately they are just 4 Months out of warranty, i wasnt in contact with westone yet, but with the seller (earphonesolutions.com) and they also told me westone wouldnt repair them so they offered me a 100$ discount on any headphone over 499$. But since the W4r where quite expensive in 2013 as well i wont give them up so fast.
 
Do you have any new informations on how to proceed Don?
 
Would appreciate some input

 

[Abstraction]

Well, my problem turned out to be the cable. Which I determined my reversing the 
cable and finding the dead phone  moved from right right to left. Got a  beautiful  new
cable from Brian Goto, and all is well.
 
If there is some wrong in one of the phones, I think there is nothing you can do.  
Call WEstone.  They will give you a better deal than your dealer.

 

[Berndstein]

Thanks Don,

I thought it might have been the cable too. But that wouldn't only cause the right phone to be quiter than the other, I should've thought about that. I bought one from Westone since I really like their cables.

It turned out to be another problem. Thanks to head-fi.org I found a thread with someone having a similar problem with a pair of shure se530's.
Turns out my W4r's have, just like the 530's, some sort of "Wax-stop" at the bottom of the ear Canal part. The cleaning tool isn't getting far enough down to reach that filter. I used a piece of paperclip to reach it. I removed it, it's a tiny red piece of plastic, and now everything is fine again.
Well, I have no wax filter in there now. But that's no problem. Next week they're going off to inearz to be remolded.

 

[Abstraction]

good to know. Can you give me a link that post? I might need for future reference.
 
I am very happy to have back.
thanks, don