[Audiosyncratic]

Hello!
 
I was wondering if anyone has had the same issue as I am having now? 
 
The internal cabling in the left earbud of my UM30s has become frayed and detached, therefore causing there to be no sound. There is a small bracket where the external cable attaches to the headphone, this seems to be loose and moving around. I noticed this when i first bought them but didn't think it would be an issue as I thought Westone would've tested this properly. I have a pair of UM3Xs which have lasted going on four years, so it is a shock to me that the UM30s only lasted five months, hardly what I would expect from such a high profile company!
 
Here is a video to illustrate the issue https://www.youtube.com/watch?v=8ydMf6Vs6OY&spfreload=10
 
Thanks!

 

[billybob_jcv]

Doesn't Westone have a 1 year warranty? Send them in...

 

[Audiosyncratic]

Yeah i've emailed them about it to try and sort it out. I was just wondering if anyone else's headphones had the same problem.