[martinmach]

Hi,

Is it possible to change the cable for Um1's? my cable is damaged. what are my options? I am in Sweden.

Thanks in advance

 

[rawrster]

have u tried contacting westone?

 

[derek8555]

Quote:

Originally Posted by rawrster /img/forum/go_quote.gif have u tried contacting westone?

x2.

And when that doesn't work out, I don't know how easy would be for you to change the cable. It really depends on how much you want to risk, your hands-on skills and how badly/where the cable got damaged.

The cable is not designed to be replaceable. It is integrated into the rubber stress-relief at the end of the housing therefore cannot be easily replaced.

 

[martinmach]

I contacted them and they want me to send it to them. i have to ship it from sweden which is a costly affair with postage and taxes.

What do u think is the probable costs of a repair? the cable is getting severed near right channel, i applied some tape on it, not sure how much time it would hold.

Um1s is the best of my IEMS(UE 3, SHS 8000, cx 300, cx 500, d jays) , i had them for 11 months, sold everything and did not go IEM shopping

.

Now i might be in a corner, Please suggest me any Cheap IEMS even swedish brands that i can use for several months until i get my Westones repaired

 

[rawrster]

u had them for 11 months..so that would cover warranty assuming you bought from an authorized dealer

 

[martinmach]

Yes it is still in warranty, i have one more year warranty left. should i send it back in original casing or in a box with bubble wrap?

 

[rawrster]

warranty typically means that you pay for postage and they repair it or give u a new pair

regardless when you send it to them it should be just the earphones itself meaning no case, no tips, etc. and also since you are under warranty also send a copy of the receipt from whoever u bought it from. also if theres any repair form you have to fill out.

thats how it usually goes from my experience but ive never owned westone's but im assuming its the same procedure for them.

 

[p0wderh0und23]

Just send the earphones and make sure they are packed securely (meaning they need to be able to be safely shipped). The lab will repair them and send them back to you priority mail. They usually need a few days to do the work depending on how busy they are at that time.