[chicagojammer]

oops, why did i start a new thread, meant to reply another, son of a bitch! ...about Westone customer service, anyone ever have any issues with them?  I have had some issues with my right earpiece of my Um3x and noticed a static-y tearing sound when at high volumes.  I sent in a detailed description to Westone about it and they asked I send them in.  I sent them in and had no IEMs for two weeks.  I get them back after two weeks with no real explanation and a sheet simply saying they cleaned the filters.   I still have the issue and it's only in one ear piece, so I am pretty upset given the amount of cash I dropped on these.

 

[Tronz]

Quote:

oops, why did i start a new thread, meant to reply another, son of a bitch! ...about Westone customer service, anyone ever have any issues with them?  I have had some issues with my right earpiece of my Um3x and noticed a static-y tearing sound when at high volumes.  I sent in a detailed description to Westone about it and they asked I send them in.  I sent them in and had no IEMs for two weeks.  I get them back after two weeks with no real explanation and a sheet simply saying they cleaned the filters.   I still have the issue and it's only in one ear piece, so I am pretty upset given the amount of cash I dropped on these.

Try calling them this time and explaining it to a representative in person. Most likely they'll replace your IEM's. Westone's customer service is one of the best in the IEM world.

 

[chicagojammer]

yeah I guess it's worth a shot, I'll see what they say...granted this issue is fairly minor and I really have to crank it for it to happen, asides from that I love the IEM.

 

[Spyro]

Best customer service in the industry.  They have exceeded my expectations.  I suspect your big mistake was trying to do this communicating electronically.  A PHONE CALL is the way to handle these things.

 

[ubercaffeinated]

Quote:

Best customer service in the industry.  They have exceeded my expectations.  I suspect your big mistake was trying to do this communicating electronically.  A PHONE CALL is the way to handle these things.

Yep - same thing with Shure and Ety - Call em by phone. They all suck with email - dunno why.

 

[chicagojammer]

I updated the title, they are sending me an overnight replacement and asked me to send back my original pair.  So my faith in them is fully restored, had these for 2 years too, so they will keep me as a customer in the future.   Glad that my faith in small businesses is still in good standing.

 

[kckc]

Glad everything worked out!
Thought it was weird when I saw the title yesterday as I have many many good things to say about their customer service.