FYI
I just had a pair of SR202 earspeakers repaired (re-cabled) by Accutech in southern California. It was 24 days from the day I sent them in to the day I received the package back.
DETAILS
The problem was an intermittent short in the strain relief where the cable entered the left earspeaker. The sound would cut out as I turned my head. Within a few hours of its appearance, the failure severity moved from intermittently disconnecting to intermittently connecting.
I used the staxusa.com "Contact US" web form, and was given an estimate of the repair billing. Communication was swift but entirely reactive. Each time I sent a message, response was within 1 business day. However there was complete silence from these folks for over two weeks after sending my earspeakers so I decided to ask for a status update. If you send your Stax in for repair at Accutech, don't expect a lot of chatter.
Estimate:
SR-202
Cable w/ plug $65
Labor $50 @ $50/hr
S/H $16-18
Actual billing amount was $137 USD, which included 9% CA state tax (I live in northern California). They shipped my earspakers back to me in the exact same shipping container I sent to them. They returned the earspeaker package to me with a signature required for delivery, which I found reassuring.
And the SR202 earspeakers are fixed. There is no longer any short in the earspeakers, and there is no cosmetic difference (no scratches or other damage incurred during the repair), which is as one should expect from a high-end equipment repair facility.
The repair was complete and the experience was satisfying. If you're in the US and you don't want to perform a Stax earspeaker repair on your own, you should have confidence in a proper repair from Staxusa.com & Accutech.
Disclaimer: I have no interest in this business other than as a satisfied customer.
/r