Oh man, I've been there. I've tracked my package as it went by my place, maybe a half mile away, through 2 other states, and then back to me. But I've had even worse luck with fedex... package damage, failure to pick up at scheduled time, failure to cancel pickup, failure to reschedule pickup, inept customer service, people not calling back, telling me things that couldn't possibly be true, claiming multiple delivery attempts when I was sitting in view of my door all day for 2 days... Complete failure.