[tomhirvin]

 
I've had my UM remolds for three months and they have not been used very much. Last week I noticed that the bass response in the left channel had gone. I checked for wax or dirt, nothing. Replaced the cable. Nothing.
 
Fortunately I got clear shells so I can see all the wiring inside. Using a loupe I noticed that the wiring has come away from the bass driver inside the mold (see red circle for the break). I think that this is pretty shoddy workmanship.
 
My question is - these were made in China and posted back to me. I emailed the contact I originally had but have heard nothing back. I have also tried to find the website but am now forwarded to a new one which has a contact us on it. I tried that. Nothing.
 
I am really worried that I now won't be able to contact them and I have wasted my money.
 
Do you think they should repair it for free? After all I have only had them for 3 months. It doesn't seem right if they won't.
 
I would be grateful for a reply from anyone with experience of UM customer services.
 
Thanks, Tom
 
 

 

[Mython]

What agent did you get your remolds done through?
 
AmpCity is the UK distributor and I've found them to be fairly responsive to email.
 
Have you tried to contact them?

 

[tomhirvin]

The agent was an email address on their original website. Everything was done efficiently and quickly but that site now seems to lead you to either a US/UK one. I will go through the UK one which must be Amp City and see if they can give me a contact. Thanks for the tip.