[sanufi]

My Ultrasone HFI-2200 ULE has developed cracks in the headband and a small corner piece of plastic has broken off near one of the screws. The headphone is no longer under the 2-year warranty. What are my options?

I am from Australia and I bought the headphones from an online computer store here in Oz.

 

[Dexdexter]

Contact Ultrasone.

This has been a fairly well-documented issue with some of the older (pre-2006?) models. Hopefully, they will be willing to work with you for a repair or replacement.

 

[Contrastique]

No way! I just encountered a similar problem with mine.
Contact Ultrasone indeed, they are very friendly so I hope you can work something out. Good luck!

 

[Dexdexter]

Hey Indra,

I replied to your initial question regarding this in the big thread.

PM me and update me as to where this issue currently stands for you.

 

[sanufi]

I contacted the local distributer here in Australia and they said that the a new headband will cost AUD$60 (US$57) plus a labor charge of AUD$60. Is this charge appropriate? Is it possible to just order a new headband and repair it myself?

 

[jgonino]

This should be a free repair under warranty from ultrasone. Contact the actual company, not a distributor.

 

[Nattydraddy]

As the OP wrote, it´s Ultrasone HP is no longer under warranty.

Quote:

Originally Posted by sanufi /img/forum/go_quote.gif The headphone is no longer under the 2-year warranty. What are my options?

 

[primitiveworker]

Quote:

Originally Posted by sanufi /img/forum/go_quote.gif I contacted the local distributer here in Australia and they said that the a new headband will cost AUD$60 (US$57) plus a labor charge of AUD$60. Is this charge appropriate? Is it possible to just order a new headband and repair it myself?

Yeah, I would just get the headband and visually assess the work involved. If it then appeared to be too big a job for me I'd send it to the shop. Otherwise, you save $60 and gain the satisfaction of having performed surgery on one of your favorite things.