"Ultrasone AG Establishes New U.S. Distributor"
May 12, 2008 at 5:05 AM Thread Starter Post #1 of 8

ogewo

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It seems like Ultrasone is establishing its own US distributor. If I'm reading the article correctly, that means the company that has been the face of Ultrasone in the US is being replaced.

Quote:

Ultrasone AG Establishes New U.S. Distributor
by Christopher Walsh

Nashville (May 9, 2008)--Tutzing, Germany-based headphone manufacturer Ultrasone AG has established Ultrasone Inc. as its own U.S. subsidiary for North and South America. Ultrasone Inc. takes over sales, distribution, marketing and accounting from Nashville-based Ultrasone of America, an independently owned distributor that had handled Ultrasone products in the U.S. since its formation in 2004.

Paul Taylor has been appointed president of Ultrasone Inc. He is based in the subsidiary's new headquarters in Wildomar, CA, and reports directly to Ultrasone AG.

"The U.S. market is one of the most important markets for Ultrasone," Michael Willberg, CEO of Ultrasone AG, tells Pro Sound News. "There are many strategic decisions which are influenced by the U.S. market and the feedback we get from there. Therefore, it is important for us to have a direct connection into this major MI market to fulfill the needs of our customers in the best possible way."

Cathy Kelly, president of Ultrasone of America, takes a different view, however. Ultrasone of America, she tells Pro Sound News, had very successfully introduced the brand to the U.S. market. Ultrasone AG's decision to open a U.S. subsidiary, announced to Kelly at the Winter NAMM Show, was not only a surprise, she says, but came on the heels of her company's significant expenditures in inventory, travel, advertising and marketing.

"We took over distribution in 2005," says Kelly, "and by most measuring sticks, we have been wildly successful. We have four headphones in Guitar Center that are stocked on a regular basis; Sam Ash stocks five headphones. We have over 200 dealers in the U.S. We have rep firms covering the whole area. We have penetration of South America and Canada now."

Sales in the U.S. totaled approximately $2 million in 2007, up from around $250,000 in 2004, Kelly adds, and have grown each year since Ultrasone's introduction to the market. "It's only our third year, and we're one of the most expensive headphones out there. We not only made a splash in the pro audio market, but this past year, we have developed major relations in the consumer market."

The dollar's vastly diminished value relative to the Euro and other currencies, Kelly suspects, is behind Ultrasone AG's move, along with skyrocketing freight expenses. "The Euro/dollar situation, gas prices--in that freight cost increases hit everyone from manufacturers to distributors--and a shrinking profit margin either make it necessary or very tempting for European distributors to go direct to the U.S., the largest market in the world. However, many do not understand the U.S. customer service/relationship factor," she says.

"These aspects influence our business in general," says Willberg, "and they are as negative for us as they are for all European companies. But they did not influence this decision in a major way. The strategic decision of setting up [our] own subsidiary is not only influenced by financial or performance developments," he adds. "The step that we made has been a logical step and a necessary step at the present time. Ultrasone will set up a far bigger network in the U.S. than what it is right now and we will be present in the demanding consumer sector."

Kelly has not ruled out legal action against Ultrasone AG--Ultrasone of America's contract had three years remaining, she says--but considers it unlikely. "We're selling out the rest of our stock and then will move on to other endeavors," she states. "Steffenee Copley, Evan Doyle, Becca Sanders and all of our reps over the past few years have incredible talent. We have chosen to pursue other opportunities and use our energy positively."

But Kelly, along with Ultrasone of America, are themselves the target of a complaint filed in Chancery Court for Williamson County, TN. on January 11 by plaintiff Linda Albright. Albright's EARS Audio began North American distribution of Ultrasone AG products in 2002 and she subsequently brought in a partner and formed Ears Audio Distribution. Included in the complaint are assertions that financial commitments were not met and Albright's ownership interest was diminished while distribution was transferred to a new company, Ultrasone of America, and EAD was eventually dissolved.

"We have emphatically denied all of these claims in our reply," Kelly responds, maintaining that Ultrasone of America has more than satisfied its financial obligations to Albright.

Ultrasone AG
Ultrasone


ProSoundNews Online Daily - Ultrasone AG Establishes New U.S. Distributor
 
May 12, 2008 at 4:57 PM Post #3 of 8
Not really News here. There was a pretty big thread on this over in the Sponsors forum a month (or longer) ago. Of course the thread was deleted because of...both the New Dist, and Old Dist,were posting in the thread... Bottom line, as an Old Ultrasone USA customer, Im pretty dissapointed how things turned out, and how they went about doing what they did. JMHO
 
May 12, 2008 at 5:09 PM Post #4 of 8
Quote:

Originally Posted by ndskyz /img/forum/go_quote.gif
Not really News here. There was a pretty big thread on this over in the Sponsors forum a month (or longer) ago.


I see. Well, I knew that there must have been talk of this on here at some point, but (for the reasons you stated above) a search of the forum revealed nothing.
 
May 12, 2008 at 5:16 PM Post #5 of 8
Not news but Ultrasone Germany has been terrible with customer service but Ultrasone US was excellent. I just got a new pair of Edition 9's with a nice blem on them and asked the dealer to contact Ultrasone Germany, which is in California now what can be done. No reply has been forthcoming and he is a big dealer for them.
 
May 12, 2008 at 5:17 PM Post #6 of 8
Quote:

Originally Posted by ndskyz /img/forum/go_quote.gif
Im pretty dissapointed how things turned out, and how they went about doing what they did. JMHO


x2

Especially as a serious potential buyer for some Edition 9s
 
May 12, 2008 at 7:29 PM Post #7 of 8
Quote:

Originally Posted by jamato8 /img/forum/go_quote.gif
Not news but Ultrasone Germany has been terrible with customer service but Ultrasone US was excellent. I just got a new pair of Edition 9's with a nice blem on them and asked the dealer to contact Ultrasone Germany, which is in California now what can be done. No reply has been forthcoming and he is a big dealer for them.


Im gonna make a WAG here that we'll hear a lot more stories like this (already had a few in the deleted thread) It's tough to start up a business,and take over Dist and warranty claims..etc without some growing pains. Add in the fact with a product line that covers just about everybodies budget, and some very popular Cans out (HFI and Proline models) Cust service (or lack thereof) is going to be the first thing to get tested, and unfortunately there are going to be some growing pains<--= upset customers

Hope nothing happens to my Proline 750's
 
May 12, 2008 at 8:09 PM Post #8 of 8
There were and are problems from Ultrasone Germany, not just the Ultrasone that has located in California. Ultrasone Germany doesn't have a great reputation for helping customers and replacing parts, Ultrasone US (the distributor) did have an excellent reputation. It isn't growing pain it is lack of customer support.
 

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