[jinx20001]

i thought i was doing so well until a go to clean the cable an there it is as clean as a whistle, a great big clean split in the cable, now im pissed

what is the process for getting these replaced in the UK and they are still within warranty period with a cable code of november 06, but i have no proof of purchase.

 

[Nicolas2305]

Everywhere I looked lately stated that you must have a proof of purchase to have a warranty repair, otherwise you have to pay for the repair.

I tried to have some workaround with Shure people because my code was also around november 06 (they broke 2 weeks ago and I had them for a year) and they said that I MUST have a proof of purchase from an authorized re-seller.

 

[ILikeMusic]

Do you have a credit card receipt... or anything at all..? Or perhaps the vendor you purchased them from can provide a copy of the receipt?

 

[mrdeadfolx]

Quote:

Originally Posted by jinx20001 /img/forum/go_quote.gif they are still within warranty period with a cable code of november 06,

Where on the cable do you look to see when they were manufactured?

 

[filipelli]

At the end of the mini plug that is on the IEMS themselves. Will show as a four digit code.

For example: mine has 2977
297th day of 2007

 

[GravY]

My first pair to go back went without a receipt, Shure replaced them no problem. Second pair went back with the return receipt from the first replacement pair and I received within a week SE530's..

print out the return form, fill it out and explain that you are aware of the cracking cable issues and would like these replaced.. see what they do.

 

[Nicolas2305]

You should tell them that you know that they know about the cable issue, you know what I mean?

 

[Nuwidol]

Have a search for the original SE530 cable breakage poll. I'm sure Sugarfried said that all cable issues would be replaced regardless of age. Its a manufacturing fault that is their problem. Not ours.

I've sent you a PM too.

On another note

I just sent mine off & I had them returned in four days (UK too)

 

[jinx20001]

thanks for the advice guys, they did indeed demand proof of purchase, and i even suggested that i would travel down to london to their distribution centre if they would be happy to exchange them for me, but they blew this idea out of the water and simply said i should send them in the post.

not only is this inconvenient but its a pain in the arse to get them packaged up and sent off but hey if its the only way then they are going in the post.

the worse thing is im going to struggle to get them sent out because im working 10 hours a day and even saturdays so my chance to get them out is near zero.

im pretty upset and im going to let them know about it. thanks again all. i think if shure give me trouble im going to put them up on the sales forums cheap, the crack is very very small and they will sell. then im going to tell shure im a new customer of ultimate ears thanks to them

 

[Al4x]

Quote:

Originally Posted by jinx20001 /img/forum/go_quote.gif thanks for the advice guys, they did indeed demand proof of purchase, and i even suggested that i would travel down to london to their distribution centre if they would be happy to exchange them for me, but they blew this idea out of the water and simply said i should send them in the post. not only is this inconvenient but its a pain in the arse to get them packaged up and sent off but hey if its the only way then they are going in the post. the worse thing is im going to struggle to get them sent out because im working 10 hours a day and even saturdays so my chance to get them out is near zero. im pretty upset and im going to let them know about it. thanks again all. i think if shure give me trouble im going to put them up on the sales forums cheap, the crack is very very small and they will sell. then im going to tell shure im a new customer of ultimate ears thanks to them

nothing like blackmail, lol,

shame jinx, you did like them, silly fools, shure, UE were brilliant when i broke my 10s

 

[steviebee]

You can't get someone to just drop the package off at a post office, jinx?

Man, if you lived near me, I'd offer....

 

[hockeyb213]

thats why I am happy I bought mine directly from shure so if anything happens no questions asked

 

[soozieq]

jinx - didn't you say in a much earlier post that you bought them at full price from Amazon.co.uk? I remember this because you were comparing the price we had to pay for them in the UK versus the US.

So check your Amazon orders (which will show you all your previous orders going back several years), and print out the order details from there.

 

[ILikeMusic]

Quote:

Originally Posted by jinx20001 /img/forum/go_quote.gif the worse thing is im going to struggle to get them sent out because im working 10 hours a day and even saturdays so my chance to get them out is near zero.

You have the time to drive them to London but you don't have the time to drop them in the mail..?

 

[mrdeadfolx]

Quote:

Originally Posted by ILikeMusic /img/forum/go_quote.gif You have the time to drive them to London but you don't have the time to drop them in the mail..?

Stole my post.