[Joe-Siow]

My unit plays MQA on Tidal fine though

 

[sillyphillie]

My unit plays MQA on Tidal fine though

That’s a DC Elite you have. We are talking about the DC06 Pro.

iBasso, you have 3 people in this thread alone with the same exact issue but you keep stating you are not seeing the issue. You obviously have a batch of these that are faulty. After hearing that type of support, I’m going to return mine too and move on from iBasso. That’s not the customer support I feel comfortable with.

 

[dumpsterfire]

That’s a DC Elite you have. We are talking about the DC06 Pro.

iBasso, you have 3 people in this thread alone with the same exact issue but you keep stating you are not seeing the issue. You obviously have a batch of these that are faulty. After hearing that type of support, I’m going to return mine too and move on from iBasso. That’s not the customer support I feel comfortable with.

They have been quick to respond to the issue and do internal testing. They said they haven’t been able to pin down the source yet, but will continue to test and issue a firmware update if need be. What more are you expecting from them, exactly?

 

[sicnesse]

How's the DC elite with sensitive iems + 3.5mm output? Any hiss?

 

[sillyphillie]

How about getting more units to test with or requesting one of these faulty units? It’s coming across as “nope not a problem. We will keep testing and let you know.” Meanwhile the people who use tidal exclusively are stuck with broken audio or forced to return. You tout the product for MQA unfolding and it can’t do it properly. Renders this product useless for some.

 

[dumpsterfire]

Maybe it’s the old customer support side of me, but these things aren’t as easy as they look, especially if they can’t be reproduced easily, and Ibasso looks plenty responsive to me.

 

[helloh3adfi]

That’s a DC Elite you have. We are talking about the DC06 Pro.

iBasso, you have 3 people in this thread alone with the same exact issue but you keep stating you are not seeing the issue. You obviously have a batch of these that are faulty. After hearing that type of support, I’m going to return mine too and move on from iBasso. That’s not the customer support I feel comfortable with.

Why don't you just try to contact the iBasso support directly? Here we are just going in circles. You and the support could exchange exact informations to reproduce the problem better.

 

[helloh3adfi]

How's the DC elite with sensitive iems + 3.5mm output? Any hiss?

I'm only using 4.4mm and there's absolutely no hiss. So 3.5mm should produce even less hiss.

 

[Paul - iBasso]

We are currently working on the issue reported regarding MQA and Tidal. We have tested the current Tidal and an older version with the DC06PRO and they work on different platforms but we continue to check units. We have to find the problem so we can address it.

 

[dbcampbell]

Why don't you just try to contact the iBasso support directly? Here we are just going in circles. You and the support could exchange exact informations to reproduce the problem better.

I contacted Ibasso directly. It sounds like they think it may be a buffering issue and not really the fault of the unit.

 

[blacksesame]

My daily driver and loving it. @Paul - iBasso - one thing i noticed is that once in awhile when i plug in and play music it just has a loud static noise but when i unplug and replug its fine again. Not sure if im doing something wrong? Im connecting to samsung s23 ultra. The demo i had used in japan never had this issue.

 

[chickenmcnug]

Working closely with QA personally, in order to fix a bug the bug needs to be reproduced on our end so that we can actually locate and fix the bug.

There's nothing more frustrating than having reports of bugs from multiple users while seeing that there is no bug to be found on our end.

Best course of action is if iBasso can somehow obtain one of these confirmed faulty units and test the unit directly on their end.

Other solutions would be to to maybe find common factors. Are the users using the same devices? Android/iOS? Android or app version? So many things need to be accounted for.

 

[helloh3adfi]

My daily driver and loving it. @Paul - iBasso - one thing i noticed is that once in awhile when i plug in and play music it just has a loud static noise but when i unplug and replug its fine again. Not sure if im doing something wrong? Im connecting to samsung s23 ultra. The demo i had used in japan never had this issue.

I never had such a problem. Try to slightly spin the volume wheel in either direction to see if it solves your static. Btw. if the dongle is on and you insert the cable it's normal to hear a static at that moment. That should be the case for most amps.

 

[jamato8]

My daily driver and loving it. @Paul - iBasso - one thing i noticed is that once in awhile when i plug in and play music it just has a loud static noise but when i unplug and replug its fine again. Not sure if im doing something wrong? Im connecting to samsung s23 ultra. The demo i had used in japan never had this issue.

I would make sure the USB is clear and clean. I clean mine from time to time with a small brush and alcohol. It is easy to get lint etc. in the USB port or the connector.

 

[twister6]

My main IEM is A12t which is relatively sensitive, on DC04 Pro I usually use only 4-5 steps of volume (via 4.4mm), so I think that I need that button on the Elite

That is correct, with sensitive IEMs the micro-adjustment of the volume can make a big difference. And, having a dedicated hardware button on the side means you don't need to fiddle with app settings and can do it with DC Elite in your pocket.