Well, I've yet to receive their supposedly wonderful T4, which I wouldn't know yet due to total idiocy of their shipper, DHL courier. Credit in advance to ibasso for shipping out the product as soon as they can (ordered last Friday), but I've just experienced today total unprofessionalism on part of DHL. Okay, here's how it went... yesterday, I came back from work and realized that the guy from DHL had stopped by, and since nobody was home they left their yellow notice card with them on the door... which I of course promptly signed and put back on the door so that they would just drop it off the next day. So today I came back home from hard day's work, fully expecting the T4 package at my door... but what do you know, the form was still on the door and there was no package. Concerned, I immediately checked the status of my order from their web page, which said that the package was supposedly in transit with the courier. Just to make sure everything was alright, I called the DHL customer service here in Canada to check the status of the order... here's where it gets interesting... So I called back the first time around 5:40 pm, and I told the lady who was on the phone about my situation, and she told me that "The delivery schedule is up to 6pm so you should get it for sure by then". So I said okay... let's wait it out, a bit skeptical. Unsurprisingly, nothing had come to my door by 6pm and I went to make another phone call, where a different rep picked up. She told me that sometimes the delivery men get really behind on the the shipping and you can expect it as late as 7pm sometimes. She said "It'll be at your door by 7, I guarantee it, and if he doesn't we will track him down for you". So I patiently decided to give it another chance... waited another hour and STILL nothing, so I went over to their web site and checked the status of the order again... and guess what the status said... it said "Not Home" at around 5:45pm, which if you read the above paragraph again was exactly during the time I was on the very first phone call, AT MY HOUSE AND ACTUALLY IN FRONT OF THE DOOR!! And no, there was no forms on the door or anything like that. Absolutely furious, I called them back and told them about my situation, and asked immediately to track this friggin incompetant courier down to be disciplined, to which she answers "No we can't do that, the couriers are now off duty". Fed up, I asked if I can pick up the package, to which she replied "No, the warehouse is closed, would you like to schedule a pick up in the next 48 hours?". WTF???????? I told the rep that the second person I talked to today told me that the package would be here by 7pm for sure or they'll trace him down... to which she responds that she could put a trace on the driver, but I would have to wait until tomorrow or the day after. I was very angry by this point, and asked the person if I could speak to the manager or the higher up, which she refused to do. She kept saying that they'll put a trace on him and I would have the package for sure tomorrow... well, based on what they have done to me so far, I don't know if I can trust their word anymore. This is not really about me not getting the T4 today... I can honestly wait another week since, you know... it's just an amp. But I'm just completely disgusted with the unprofessionalism on behalf of DHL Canada, whether its the courier (who I suspect was probably behind schedule and decided to skip over me, pretending that I wasnt at the door and hoping that I wouldn't complain) or the reps (for misleading me to believe that it was eventually going to get here today and not initially putting a trace on, and pretty much not helping me at all). How can they have the balls and integrity to call themselves a professional courier service with this kind of stuff? I'm not sure if ibasso has had complaints of other shipping problems related to DHL, but IMO they're doing their customers disservice with by going with such unreliable service... this kind of stuff would be pretty much unheard of from established companies like UPS or Fedex, who may charge higher prices but actually have the performance and reliability to back it up. I do hear that they have cheaper rates, but this kind of service would make me think twice about dealing with ibasso again, much less DHL themselves. Sorry if I sounded incoherent there, but I'm pretty angry right now... just had to vent. If this kind of thing happens again tomorrow you can bet that I will be going to their head office tomorrow and wrecking havoc. And if I happen to be at home when (or should I say if...) the delivery guy comes to my door tomorrow I can assure you he will hear a earful.