Music Sanctuary
Member of the Trade: Music Sanctuary
Hello everyone,
This is not what we had in mind when we were imagining our first post here, but given the heated exchanges that have taken place recently, seems like we have a lot to say to clear the air, so we'll get right into it...
If you've made it this far, thanks for taking the time to read everything – we're honestly just relieved to be finally able to share our side of the story, and are more than happy to address questions if people have any.
This is not what we had in mind when we were imagining our first post here, but given the heated exchanges that have taken place recently, seems like we have a lot to say to clear the air, so we'll get right into it...
- We'll start first off by addressing the most recent discussion revolving around our Head-Fi account. While we are not very active on the forum, we have friends here in the local scene who alerted us to some discussion taking place on a recent change to our website last weekend. Upon hearing this, we decided to push back our formal announcement of the change, as we wanted to come on here and provide our side of the story before doing any promotion on our end. Our Head-Fi account was something we created last September in the wake of some organisational changes, and we have not had to use it up to this point in time.
What happened then was we logged in to this account to find that it had no MOT tag, and was unable to do almost anything on the forum site - we could not post anywhere, edit our own profile or even PM any users including moderators or admins for help. With this restricting how we could reach out to people, we had no choice but to email Head-Fi through their feedback email and the website's contact form – which got us no reply from the team, only got us the MOT tag on Wednesday and didn't resolve the other restrictions on the account. We took pains to ensure that our requests for help did not specify any particular users or particular posts, and only focused on getting the restrictions lifted.
At this point we wish to make it clear that we have zero interest in reporting other users on this platform – we honestly think it is a shame that community members are opting to leave over this misunderstanding. But even if we did, restrictions on our account would have made it impossible to do so. As of a few hours ago (we're half a day ahead of everyone in the US, to avoid any confusion), this was the state of functionality of our account:
There are no report buttons anywhere on any posts, we could not post to any thread (not just this one), we were unable to edit our own account and we could not PM anyone, including moderators and site admins. This situation was only resolved after a long email requesting for help from Ethan from Canjam, as we were running out of ideas as to who we could contact from the HF team to actually make progress on the situation while we watched people here jump to conclusions that our incredibly nefarious plans were finally coming to fruition – the truth is a lot more boring, to be honest. It is at this point that Joe caught wind of what was happening here, and replied to us over email to state that our restrictions were lifted, and that's where we are now with us posting this.
We also think it is unfortunate that some people have jumped to conclusions that we have reported others when it is obviously not in our interest to do so – as we have seen from the resulting backlash, such actions impact the intangible quality of reputation, which we have zero intention to ruin for ourselves (running a business is already challenging as it is). We accept that our forced silence may have played into this perception, and can do nothing but share our side of this story from here onward to set the record straight.
- We'd next like to address the original topic of player modifications, as this was the original point of conflict in this situation and something which we would have liked to address at an earlier point in time, account issues notwithstanding.
Capacitor modifications are something that we have been internally experimenting with since last year, and us testing the Audio Note Kaisei capacitors along with other audio capacitors such as Elna Silmic IIs has been an ongoing process since last year as well. Below are some of our internal discussions with timestamps and identifying information removed:
Obviously, not being first to market does outwardly imply that the work may not be original, and we understand that this perception is a consequence of taking additional time to be able to roll out the changes to our service – this modification service is only a small part of what we offer, and our time and attention had been drawn away by other pressing business challenges (COVID and otherwise) in the interim year between these above discussions.
Additionally, we also do not believe that being first to do anything or post anything is something that grants said person an unchallenged exclusive right to change or modify their players, and we think this free spirit of experimentation is something that should remain intact as it benefits all who are here thanks to their passion for audio. This applies equally to us as it does to others, and to this end we have chosen not to stake any sort of claim for ourselves as others have experimented with modifications that end up being similar to what we have been doing internally. We believe that there is space on the market for multiple modification offerings as everyone has a different philosophy as to how they tackle this, and we carry nothing but respect for fellow enthusiasts who have done work to push the quality of these players, whether they have posted here before or otherwise.
- As a final point, we would like to address some concerns about quality that other users have brought up (fairly, we may add). We will not shy away from these criticisms – to this point, the original engineer who performed all of these modifications is no longer with us (he was the previous owner of the company and did not adhere to the work quality and business ethics we now aspire towards), and we have altered our modification process, internal layout and quality standards to ensure that even the parts of our modifications that usually sit away from the user's view are something that we are proud to send out to customers. We feel that quality of work is something that we should never be fully satisfied with, and are always looking to improve the work that we do, modifications or otherwise. More importantly, we will continue to stand by any users who have modified their players with us as we want to ensure all who have entrusted us continue to be supported through any issues they may face with their players.
If you've made it this far, thanks for taking the time to read everything – we're honestly just relieved to be finally able to share our side of the story, and are more than happy to address questions if people have any.