[whatsygucciyy]

After a couple months of good use, my Shure SE215s finally broke down. The sound is being cut off in both ears. I am a little confused over what to do with the damaged goods. My IEMs are still covered under warranty by Shure. What should I do?

 

[Asheboy]

Ring them. What country are you from,I'll try and get you the number.

 

[whatsygucciyy]

I live in the United States. I am not very comfortable speaking to people through the phone. Is there an online way to communicate with them?

 

[akasan]

I won't ask.  Go to shure's website, look for the warrantary repair form, ship headphones out with the form.  You will get replacements in about a week or less if under warranty.