[Luke]

My E1c's had a problem -- the apparent volume in the right ear piece dropped by about half. I sent them in to Shure for repair, knowing the standard charge for repair was $55. I got a call from them, offering me an upgrade to a new pair of E3c's for the same $55, with the standard accessories included.

I said "okay."

 

[Prince]

Below are the email I received when I send the E3C for checking before I put it on sale (which no one buy it yet..)

Quote:

Hello, We have received your E3C 2 days ago and it have passed the analysis checking. Everything seems to be working fine and no damage to the drivers. Kind regards, Alfredo Villagómez Worldwide Service Engineer Shure Inc. 222 Hartrey Ave. Evanston IL. 60202

 

[9956]

yep, i am having a good experience at them moment with shure. uk support is pretty crap, but a certain forum member is being most helpful therefore i am led to believe that it RULES in the USA.