james s
New Head-Fier
- Joined
- Apr 14, 2007
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i've had a real love/hate relationship with my Shure SE530 over the last two years and now my IEM's developed a fault with very low volume in the left earpiece.
bit of background:
i started off with e2c then e4c's, e5c's and then up to SE500 PTHs. I bought the latter just over 2 years ago. They were fine but then the cable about a cm from the left earpiece cracked. Shure sent me a replacement under warranty (which was the SE530). This was fine and then the same problem happened about 8 months later. Again, Shure true to their word replaced them under warranty. All was well until August this year when suddenly the volume in the left earpiece dropped dramatically to about 10% of their original volume. The phones were just out of warranty and Shure UK were reluctant to replace them. After some persuading they did send me a new pair which have been fine until.... today.
And now exactly the same thing is happening! This morning i detected the left / right balance appeared to shift to the right 40/60 as opposed to 50/50. I took my headphones to work and using the little plastic cleaning tool with the metallic loop, gently cleaned the earpiece. in fact it was clean anyway with no wax. And then the volume seemed to cut almost completely, like about 20% of their original volume. If I crank up my iPhone volume so it is comfortable to listen, it then becomes uncomfortably loud on the right earpiece.
So I'm extremely bemused now! I have always looked after my headphones and kept them in the zip-up black oval case. I only listen on my iphone about 10-20% volume because they are so sensitive anyway. Last time Shure said they wouldn't honour the warranty as the original 2 years had run out. They gave me another pair after persuasion but said no more returns. This new pair which I've hardly used has lasted me exactly 3 months!
Any suggestions or am I SOL ??
Shure said they don't repair, only replace. Could gently cleaning the ear-piece canal have caused a short of some kind? I hope not as I've always done it in the past without problem.
I did try and wiggle the wire but it made no difference so I don't think I've got a loose connection. When I increase the volume I hear just the midrange and treble but no bass. Is a driver blown possibly?
Groan, I just cannot afford a new pair and I'm very reluctant to buy another set anyhow, despite them sounding fantastic.
Any suggestions on what options I have would be greatly appreciated.
Thanks,
James
bit of background:
i started off with e2c then e4c's, e5c's and then up to SE500 PTHs. I bought the latter just over 2 years ago. They were fine but then the cable about a cm from the left earpiece cracked. Shure sent me a replacement under warranty (which was the SE530). This was fine and then the same problem happened about 8 months later. Again, Shure true to their word replaced them under warranty. All was well until August this year when suddenly the volume in the left earpiece dropped dramatically to about 10% of their original volume. The phones were just out of warranty and Shure UK were reluctant to replace them. After some persuading they did send me a new pair which have been fine until.... today.
And now exactly the same thing is happening! This morning i detected the left / right balance appeared to shift to the right 40/60 as opposed to 50/50. I took my headphones to work and using the little plastic cleaning tool with the metallic loop, gently cleaned the earpiece. in fact it was clean anyway with no wax. And then the volume seemed to cut almost completely, like about 20% of their original volume. If I crank up my iPhone volume so it is comfortable to listen, it then becomes uncomfortably loud on the right earpiece.
So I'm extremely bemused now! I have always looked after my headphones and kept them in the zip-up black oval case. I only listen on my iphone about 10-20% volume because they are so sensitive anyway. Last time Shure said they wouldn't honour the warranty as the original 2 years had run out. They gave me another pair after persuasion but said no more returns. This new pair which I've hardly used has lasted me exactly 3 months!
Any suggestions or am I SOL ??
Shure said they don't repair, only replace. Could gently cleaning the ear-piece canal have caused a short of some kind? I hope not as I've always done it in the past without problem.
I did try and wiggle the wire but it made no difference so I don't think I've got a loose connection. When I increase the volume I hear just the midrange and treble but no bass. Is a driver blown possibly?
Groan, I just cannot afford a new pair and I'm very reluctant to buy another set anyhow, despite them sounding fantastic.
Any suggestions on what options I have would be greatly appreciated.
Thanks,
James