[jonotron]

Hi all, have had quite a poor experience with Shure U.K. One side of my 425s split down the glue seam on removal leaving half in my ear and snapping the ribbon connector. They were around 14 months old so the retailer sent them back. Shure are refusing to warranty as they claim water damage on the cables due to the green discolouration. Plus they claim the condition is poor.
The green colouring is simple oxidation, like any other Shure clear cable does. They have not been exposed water. Other than the glue joint splitting (the glue seam still hanging like an old window seal) working order was fine. I emailed them to dispute their claims a week ago and have recieved no response.
Has anyone else had similar issues with them? Or managed to successfully dispute their warranty refusal? I'm less than impressed with their service, really poor in my opinion!

 

[Alphanewb]

Hi all, have had quite a poor experience with Shure U.K. One side of my 425s split down the glue seam on removal leaving half in my ear and snapping the ribbon connector. They were around 14 months old so the retailer sent them back. Shure are refusing to warranty as they claim water damage on the cables due to the green discolouration. Plus they claim the condition is poor.
The green colouring is simple oxidation, like any other Shure clear cable does. They have not been exposed water. Other than the glue joint splitting (the glue seam still hanging like an old window seal) working order was fine. I emailed them to dispute their claims a week ago and have recieved no response.
Has anyone else had similar issues with them? Or managed to successfully dispute their warranty refusal? I'm less than impressed with their service, really poor in my opinion!

I have ultimate ears superfi 3's that are 10 years old and the cables have similar oxidation but work just fine... no water is necessary for them to go green. Anyhow, I remember reading about serious quality issues with Shure headphones.

 

[Fearsome Puppy]

Think you're correct. Have a pair of 846 and the cables have green oxidation without having been near water. Those cables no longer work in the right ear so now using the longer ones