| Originally Posted by thepiecesfit /img/forum/go_quote.gif Upon cleaning my e5c as per user guide using the nozzle cleaning tool included, I noticed a white piece was dislodged inside the nozzle using the nozzle cleaner. Was this some type of acoustic filter or wax guard? If so how will this affect sound quality. I managed to pull the piece out it looked like some wax guard /filter I don’t know which. If it was some acoustic filter can it be replaced? Please let me know.
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| Originally Posted by aaroncort /img/forum/go_quote.gif This just happened to me as well. It's used to shape up the high end. The mind tends to blend the sounds coming in both ears so it's hard to say how it sounds with both headphones in. Try with just the side you broke in only and plug the other ear. Then try the other and see if you notice a difference. Perhaps you didn't brake off enough of the filter to make a difference. I however did and the treble sounded very shrill like when you turn up the volume of a headphone very loud but have it a foot from your ear. If you find that there is a difference then I might have good news (auto insurance jokes aside) shure said they will replace the headphones for me at no cost to me other than the price of shipping to them. They pay the freight back. if you're headphones are still under 2 years old they'll replace them for free even if you don't have a receipt. The date of their manufacturing is stamped onto the plug in a thinly veiled code. You can find out what it means in the support section of shure's web site to find out if you're still covered with out a receipt. If you're not covered then they charge a flat rate of 125.00 US for a replacement pair. Good luck, aaron. |
| Originally Posted by aaroncort /img/forum/go_quote.gif 244 means that they were made in the 24th week of 2004. Also they don't replace the filter they replace the phones i believe. |
| Originally Posted by jirams /img/forum/go_quote.gif I had this happen with mine - the filter ended up inside the phone, at the back end of the tube. I managed to get it out using a fine wire probe. I made a wooden stake from a toothpick with a diameter slightly less then the filter disc diameter (about 1mm) and using this stake I managed to refit the filter disk in the correct place at the end of the metal tube (I used to repair watches so am used to minute manipulations). It has remained there OK ever since - am careful now with the cleaning tool. The fact that this can happen is 'crap' - sometimes I wonder what overcame my senses to spend so much money on these phones. What with the cables turning green and the ridiculous cost of ear fitments - no matter how good they sound (sound OK) it sticks in my 'craw'.
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| Originally Posted by thepiecesfit /img/forum/go_quote.gif Im going to try to argue my way into a fix/replacement even though its past warranty. There are no warnings or detailed instructions how far to insert the nozzle cleaner. As far as I'm concerned, this can happen to anyone. They should understand. |
| Originally Posted by aaroncort /img/forum/go_quote.gif I've heard of people getting Shure to replace headphones for free even after their warranty has expired. They really have the best customer service I've ever had to deal with. I don't think they can just replace the filters. I think it was a design flaw on their part. Most threads i've read about this, people claim that they received a brand new sealed retail box of e5c's. |
| Originally Posted by thepiecesfit /img/forum/go_quote.gif update: received a package from shure today ughh they sent the E4c's
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| Originally Posted by Sugarfried /img/forum/go_quote.gif ???? Have you called to notify our service department of this? |
