[Highnoon]

Hi all,

I've had my e3c's for about 6 months now, and i love them. But recently i've had a couple problems. First of all, I use the small clear tips, and just a couple days ago one got stuck in my ear when i pulled the earphone out. I guess the tip just wore out, but it was still annoying.

The main problem I had though is with the actual earphone itself. On the left earbud, the little piece that the tip attaches to swivels at the joint. I always put them in the case, and use them according to shure's instructions. What should I do? Would a refund be possible? Thanks!

 

[joelongwood]

I don't think a refund would be forthcoming (after all, they are six months old. But I'm pretty confident that Shure will repair them free of charge. Give them a call or shoot them an e-mail and see what they have to say. Good luck.

 

[Highnoon]

Yea, I figured that a refund would probably be out of the question... I wanted one for a possible e4c upgrade

 

[ken36]

I just went through this. No refund. Shure guarantees their product for two years from the date of manufacture, no fine print. Call Shure customer Service. Send the e3's to Shure, they will send you back a new pair.

Ken

 

[Highnoon]

Oooooo, shiny new e3c's

.... I just hope they'll accept mine and not be like "we no repair these because you damaged them, person"

 

[Highnoon]

Ken36, how long did it take from the day you sent in ur phones until you got new ones?