I've owned this thing from the very beginning, back when it was the very first firmware they had. I have never gotten over 3, maybe 4 hours of playback on it, regardless of what "updates" have been pushed out. Ive always used it with the balanced plug and have no interest in using the smaller 3.5 jack...thats not what i bought it for. As I've followed along in this forum over, I dunno, the past year and change or so, I've read about all kinds of issues folks have had with this product. I can't say that I've faced much of what I've read about ( i mainly use it when flying), but when I start hearing people say they are getting 10 plus hours of playback, that makes my BS meter go off. I'm curious though to hear if anyone else is claiming 10 hours other than the manufacturer. For what it is, its a decent product and mostly serves its part but it has not met any expectations as far as what the manufacturer was claiming. I chalked that up to typical manufacturer lies, country of origin lies. I don't think that banning Shangling from a forum would be the best road to take as then, there would be no news if any useful updates came out (not like there have been a whole lot of those) but if you take your time, go back and read through this entire forum, you can see their (Shanlings) tone and attitude change and I, to, feel this product has been abandoned. The gig is up and they are on to something else new and shiny, like IEMs for example. As a manufacturer (Shanling) it is up to you and you alone to ensure your products work and to fix the problems your customers have. It is not up to your resellers to fix those issues, that is your owness. By you trying to pass the buck on to your resellers, you lose credibility as a company and can damage the reputation of those very same resellers that are trying to help you by putting your product into the market in the first place. This is YOUR product, not theirs. Remember that....and own it.