Shanling UP5 - Our new flagship portable Bluetooth DAC/AMP
Jul 15, 2022 at 3:49 AM Post #796 of 970
excessive battery drain on my AP80 in usb dac mode. No issue in blue tooth mode and usb mode in my hip dac. Any fix with future firmware?
You can turn off battery charging if you want to use is as DAC with DAP.
 
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Jul 15, 2022 at 11:05 AM Post #799 of 970
3 hours from full charge to device completely turning off? Did you please test it on single-ended output?



MQA implementation on UP5 is bit different from our other devices, UP5 works in closer cooperation with the unfolding capabilities of the Tidal app to reach the MQA 16x. Current setup is confirmed by the MQA and we will not be adjusting it.
Yes 3 hours from full charge to device completely turning off. On single ended output I am getting 4.5 to 5 hours of playback, again from full charge to device completely turning off.
 
Jul 17, 2022 at 9:13 PM Post #801 of 970
Yes 3 hours from full charge to device completely turning off. On single ended output I am getting 4.5 to 5 hours of playback, again from full charge to device completely turning off.

In that case please contact your seller for warranty.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Jul 17, 2022 at 11:14 PM Post #802 of 970
In that case please contact your seller for warranty.
Yes I did and I live in Bangladesh, the seller said you guys refused to issue a replacement and asked to send the UP5 back to China first where you'll check it first yourselves and then issue a replacement if necessary.

It will take 3 to 5 weeks for the product to arrive in China, God knows how long you will take to check it. And then another 3 to 5 weeks to send it back. I just spent $160 on a brand new Shanling product and it will be stuck in warranty for the next 3 to 4 months which is not acceptable at all.

I bought a Hiby R5 Saber from the same seller with warranty it had issues with Wifi and Bluetooth. Hiby immidetaly sent me a replacement without asking to check the device in China first. If you don't trust your sellers to check the device on behalf of you, then why do you advertise this useless 1 year warranty policy?
 
Jul 18, 2022 at 12:08 AM Post #803 of 970
Yes 3 hours from full charge to device completely turning off. On single ended output I am getting 4.5 to 5 hours of playback, again from full charge to device completely turning off.
Something is definitely not right there… I’m not sure what the laws are in your country but I would class that as DoA. Which would mean they send a new one to you and then they take care of your old one and the warranty process.

Mine works fine and I get 10+ hours out of the balanced port regularly.
 
Jul 18, 2022 at 1:42 AM Post #804 of 970
Yes I did and I live in Bangladesh, the seller said you guys refused to issue a replacement and asked to send the UP5 back to China first where you'll check it first yourselves and then issue a replacement if necessary.

It will take 3 to 5 weeks for the product to arrive in China, God knows how long you will take to check it. And then another 3 to 5 weeks to send it back. I just spent $160 on a brand new Shanling product and it will be stuck in warranty for the next 3 to 4 months which is not acceptable at all.

I bought a Hiby R5 Saber from the same seller with warranty it had issues with Wifi and Bluetooth. Hiby immidetaly sent me a replacement without asking to check the device in China first. If you don't trust your sellers to check the device on behalf of you, then why do you advertise this useless 1 year warranty policy?
Warranty differ from market to market, some distributors issue replacements, other send it for direct repair. We do not send out direct replacements.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Jul 18, 2022 at 2:25 AM Post #806 of 970
Yes I did and I live in Bangladesh, the seller said you guys refused to issue a replacement and asked to send the UP5 back to China first where you'll check it first yourselves and then issue a replacement if necessary.

It will take 3 to 5 weeks for the product to arrive in China, God knows how long you will take to check it. And then another 3 to 5 weeks to send it back. I just spent $160 on a brand new Shanling product and it will be stuck in warranty for the next 3 to 4 months which is not acceptable at all.

I bought a Hiby R5 Saber from the same seller with warranty it had issues with Wifi and Bluetooth. Hiby immidetaly sent me a replacement without asking to check the device in China first. If you don't trust your sellers to check the device on behalf of you, then why do you advertise this useless 1 year warranty policy?
China refuses every devices with batteries. I've sent my faulty one and received it again several months later. It was written on the parcel and it was labelled rejected.
 
Jul 18, 2022 at 2:46 AM Post #807 of 970
China refuses every devices with batteries. I've sent my faulty one and received it again several months later. It was written on the parcel and it was labelled rejected.

We are receiving units from all around the world for warranty repairs, there might be some paperwork with customs, but batteries do not represent issue.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Jul 18, 2022 at 2:57 AM Post #808 of 970
China refuses every devices with batteries. I've sent my faulty one and received it again several months later. It was written on the parcel and it was labelled rejected.
At least Shanling is getting exposed for their fradualant activities here on the forum.

Since we've shared our experience here I really hope it will make others think twice before buying a Shanling product. And the kind of response they give to our issues really shows how much they really care about their customers.
 
Jul 18, 2022 at 3:00 AM Post #809 of 970
China refuses every devices with batteries. I've sent my faulty one and received it again several months later. It was written on the parcel and it was labelled rejected.
Forum members should also report this account, I really hope Shanling gets banned from this forum for selling faulty products out of the box. And then giving lame excuses about their warranty policy in different markets.
 
Jul 18, 2022 at 3:26 AM Post #810 of 970
We are receiving units from all around the world for warranty repairs, there might be some paperwork with customs, but batteries do not represent issue.
This is what was written on my parcel. And what I've found when I've made some research on the net...
 

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