[martycat]

Sorry, I'm not sure if it should be asked here...

Anyone knows if the HeadRoom CS responses quick? I've posted Roz mails on the same topic for about 1 week... but there's no response yet.
I made my first purchase for 2 cables there... but maybe there's some mistake so they charged me quite a lot more than the order price. Anybody has similar experience? Thanks!

 

[Mr.Radar]

They're usually very good about customer service, and they monitor these forums so if you haven't been contacted by them yet you should be contacted by them very soon.

 

[bootman]

I've had nothing but good service from them.

Did you try calling?
800-828-8184

 

[Ivy]

Hi Martycat-

If you need to contact HeadRoom, it would be best for you to email whomever you need to talk to directly or just give us a call at 800-828-8184. I am an employee, and while we do monitor these forums, it is not necessarly on a daily basis and it is *definitely* not the place to resolve customer service issues. The best thing for you to do is email Roz at roz@headphone.com, and I'm sure she'll respond to you quickly. She is very busy and I doubt she has much time to read the vast information on this forum. You can also find additional contacts in our email directory under 'Support'.

Thanks!

Ivy
(Marketing, HeadRoom).

 

[BRBJackson]

FWIW, Headroom has set the standard for customer service every time I've ordered from them.

 

[martycat]

Thanks all~

Ivy, I know that Roz maybe busy. But I've sent her 2 mails this week... Hope she'll have the time to handle my case soon. Thanks anyway!

 

[Sugano-san]

Quote:

Originally Posted by martycat I've posted Roz mails on the same topic for about 1 week... but there's no response yet. [...] Anybody has similar experience?

Unfortunately yes. For a while I did not receiv any replies to my e-mails. The invoiced amount was too high in my case as well. But in the end I was treated correctly. I would not expect malicious intent. You must, however, adopt the "Galaxy Quest" approach: "Never give up, never surrender!"

 

[Gandhi]

I must agree - they take their time in resolving the issue, but it does get resolved eventually. Just be persistent and bug them for a awhile.

 

[Zaied]

Quote:

Originally Posted by martycat Sorry, I'm not sure if it should be asked here... Anyone knows if the HeadRoom CS responses quick? I've posted Roz mails on the same topic for about 1 week... but there's no response yet. I made my first purchase for 2 cables there... but maybe there's some mistake so they charged me quite a lot more than the order price. Anybody has similar experience? Thanks!

Yes call. It's the only way.

 

[insomniac]

Another bump for Headroom's topnotch service. I've never actually bought anything yet from Headroom yet, but I've asked a ton of pre-sales questions and they've always been patient and helpful.

 

[martycat]

Thanks all!

I'll wait for the signal from the space then...

Roz Roz, do you copy?