Sennheiser's Ordering Dept. Doesn't Inspire Confidence

[Fitz]

Quote:

Originally Posted by ericj /img/forum/go_quote.gif Frank's average email response time for me over the last 6 months has been 6 business days.

I think he's just avoiding you. You didn't threaten to do unholy things to him with your headphones, did you?

If I email during the day, I can shoot emails back and forth with him like I was using instant messages.

 

[Blueiz]

Quote:

Originally Posted by Kn0x /img/forum/go_quote.gif Is there anything to do to get the 600 grills fit on the 580 or does it work stock out of the box?

The grills will fit the 580 right out of the box... I just used a teaspoon to gently pry the 580 grills off and then installed the 600 grills... very painless and takes all of two minutes.

My order with Sennheiser was flawless... took all of two minutes to order and had the grills and cable in about 5-6 days... UPS east coast to west coast.

 

[ericj]

Quote:

Originally Posted by Fitz /img/forum/go_quote.gif I think he's just avoiding you. You didn't threaten to do unholy things to him with your headphones, did you? If I email during the day, I can shoot emails back and forth with him like I was using instant messages.

He's quick when i ask easy questions.

When i ask for a status update on either of my two backordered order numbers, it takes him ages to respond. And the answer is always that my order will be filled in 5 weeks.

I'm starting to wonder if i can figure out who to scream at in austria.

Edit: come to think of it, it's a month ago today that he promised he'd send me the velour earpad that he shorted me on the last order he actually shipped.

 

[Zorander]

Quote:

Originally Posted by ericj /img/forum/go_quote.gif the one time i ordered from sennheiser, through the website, i immediately received a confusing confirmation email. I later received another confusing confirmation email. A month later I wondered where the heck my stuff was. Called, oh, it's backordered. the confirmation email was supposed to say that, but they admit it's confusing. Weeks pass. Box shows up. Cables but no earpads. I call, lady apologizes, says she'll send out the earpads, no shipping charge. Weeks pass. I call, some other lady apologizes, says there's no record in the system of my previous call. Swears she'll send out earpads. And a couple weeks later, they finally turned up. This is bad, but, somehow, not as bad as AKG.

I'm glad I can simply drive down to my near-by distributors.

 

[rivieraranch]

I will call back and see if I can make sure the order is in.

 

[Kn0x]

Quote:

Originally Posted by Blueiz /img/forum/go_quote.gif The grills will fit the 580 right out of the box... I just used a teaspoon to gently pry the 580 grills off and then installed the 600 grills... very painless and takes all of two minutes. My order with Sennheiser was flawless... took all of two minutes to order and had the grills and cable in about 5-6 days... UPS east coast to west coast.

Nice!!

Thanks a lot!

 

[rivieraranch]

I received the Sennheiser invoice and sure enough, they sent the WRONG grills. They invoiced the grills for the HD650, not the HD600, as I had ordered. The HD650 grills are $36.76 each, for a total of $73.52. I would never have agreed to pay that. The representative took the wrong information and I knew it at the time and was powerless, even after having her read it back to me and repeating what I had ordered several times.

This is world class doltry at work!

This makes me recall the recent time when I switched to high definition television at home. We called the Dish Network and they were just dolts. They didn't offer anything reasonable for an HD plan so we went with DirecTV. A few days ago dish network called with some mealy mouthed schpeil about coming back with them, what could they do, etc., Our response was to just forget it.

 

[Jo6Pak]

I ordered an HD650 cable from SennUSA website last week and received it in the mail yesterday...

 

[rivieraranch]

The 650 cable arrived this afternoon but no grills. They are going to send the wrong grills unless my desperate email and voice mail registers somewhere with the right department.

 

[aphexii]

that sucks... hope they make it right for ya!

 

[FaLLeNAn9eL]

I had a totally different experience when I phoned Sennheiser. Lady answers the phone and people cracking up in the background. Something about Brittney Spears. Transaction went smoothly, the lady also made sure that it was a pair I wanted and not a single grill. Received the grills within a few business days. No tracking number though, not a big deal.

Called a second time to check the backorder status on the 650 cables, and I could swear to god the guy who answered the phone sounds EXACTLY like the man from the Clear Eyes commercial.

 

[rivieraranch]

[EXACTLY like the man from the Clear Eyes commercial.[/QUOTE]

That would be Ben Stein.

 

[audiomagnate]

Quote:

Originally Posted by rivieraranch /img/forum/go_quote.gif The 650 cable arrived this afternoon but no grills. They are going to send the wrong grills unless my desperate email and voice mail registers somewhere with the right department.

I've dealt with Senn's parts/repair department over the phone about five times. Very couteous folks there and I've never had a problem. Maybe if you calmed down a bit things would work out better for you.

Will 650 grilles fit on a 580? That would be cool.

 

[rivieraranch]

Maybe if you calmed down a bit things would work out better for you.

Will 650 grilles fit on a 580? That would be cool.[/QUOTE]

I am just venting here; I have not been vocal with the folks at Sennheiser. I just need to send the 650 grills back to them and hope that they replace them with 600 grills and credit the difference. I sent email on Tuesday and no response yet. Received the cable separately yesterday (good) and the (wrong) grills today.