seantx
100+ Head-Fier
- Joined
- Feb 6, 2006
- Posts
- 146
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- 0
I'm so mad right now I want to stick my head in a microwave.
I bought new HD580s from Amazon about 2 years ago. These were purchased new directly from Amazon and have been on a stand in my living room when not on my head. For whatever reason the headband cracked then eventually broke. Sucks but what do you do? These are great sounding headphones, I've been pleased with them in every way and want them fixed.
Setup a service request with Sennheiser and send them in along with payment for repair ($70 or so including return shipping). They estimate it will take 1-2 weeks for turn around. So far so good.
I call after two weeks. They say they are swamped and it would be another week or so. No big deal. I want them back but once again, what do you do? After another two weeks and not hearing anything from them I call this morning. The nice lady on the phone informed me there are no spare parts available for the HD580s and they can offer me a replacement pair of HD600s. Cool says I. Great says she then informs me that the courtesy replacement price is $299+shipping how would I like to pay.
What? That is so close to retail that it isn't even worth mentioning.
Bottom line is I got about 2 years of service from a $250+ set of cans. Based on what I've read and come to expect these things should have lasted a LONG time and gotten sweeter over the years with more use. I'll never know. I have several pair of cheap headphones that have been around for MUCH longer and have been used/abused like a Tijuana donkey (and about as tastefully) that are still going strong.
Sorry for the rant but this is just beyond frustrating. Guess I'll put these things on the exchange for "parts only" and use the proceeds on a pair of AKG 701s. I was a Sennheiser zealot but that is over as of today. (spit)
I bought new HD580s from Amazon about 2 years ago. These were purchased new directly from Amazon and have been on a stand in my living room when not on my head. For whatever reason the headband cracked then eventually broke. Sucks but what do you do? These are great sounding headphones, I've been pleased with them in every way and want them fixed.
Setup a service request with Sennheiser and send them in along with payment for repair ($70 or so including return shipping). They estimate it will take 1-2 weeks for turn around. So far so good.
I call after two weeks. They say they are swamped and it would be another week or so. No big deal. I want them back but once again, what do you do? After another two weeks and not hearing anything from them I call this morning. The nice lady on the phone informed me there are no spare parts available for the HD580s and they can offer me a replacement pair of HD600s. Cool says I. Great says she then informs me that the courtesy replacement price is $299+shipping how would I like to pay.
What? That is so close to retail that it isn't even worth mentioning.
Bottom line is I got about 2 years of service from a $250+ set of cans. Based on what I've read and come to expect these things should have lasted a LONG time and gotten sweeter over the years with more use. I'll never know. I have several pair of cheap headphones that have been around for MUCH longer and have been used/abused like a Tijuana donkey (and about as tastefully) that are still going strong.
Sorry for the rant but this is just beyond frustrating. Guess I'll put these things on the exchange for "parts only" and use the proceeds on a pair of AKG 701s. I was a Sennheiser zealot but that is over as of today. (spit)