Jaska
Headphoneus Supremus
- Joined
- Feb 16, 2007
- Posts
- 2,001
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- 13
Quote:
Right, I understand the role of marketing in this situation, but let's be realistic. These are supposedly "reference" headphones selling for $399 MSRP. Being misleading (how could Ultrasone not be aware of all the problems/issues customers are experiencing with perceived poor-quality sound and burn-in, etc.?) about the recommended or required burn-in time doesn't help anybody. Maybe for that kind of money, the company could consider burning in each pair of PROline 750s for a couple hundred hours before selling them. Sure, I'll probably get flamed for this, but I'm just trying to make the point that customers ought to be able to count on something at least somewhat concrete in terms of quality when investing in equipment of this quality class.
Does it make more sense to have dissatisfied customers frustrated with the quality of their expensive headphones than it does to be up front with them about the idea that the product may not perform as expected until after weeks of burn-in?
EDIT: I don't even own these headphones, but somehow I am still a bit miffed at how this whole burn-in thing seems to be playing out. I did consider buying Ultrasones, but this is one of the key factors that took any headphones of that brand out of the running.
Originally Posted by Dexdexter /img/forum/go_quote.gif I think this is purely a business decision on Ultrasone's part, since recommending 200+ hours of burn-in would not exactly be a strong selling point. Unfortunately, this situation only leads to frustration for anyone expecting optimal performance within their recommended time-frame. |
Right, I understand the role of marketing in this situation, but let's be realistic. These are supposedly "reference" headphones selling for $399 MSRP. Being misleading (how could Ultrasone not be aware of all the problems/issues customers are experiencing with perceived poor-quality sound and burn-in, etc.?) about the recommended or required burn-in time doesn't help anybody. Maybe for that kind of money, the company could consider burning in each pair of PROline 750s for a couple hundred hours before selling them. Sure, I'll probably get flamed for this, but I'm just trying to make the point that customers ought to be able to count on something at least somewhat concrete in terms of quality when investing in equipment of this quality class.
Does it make more sense to have dissatisfied customers frustrated with the quality of their expensive headphones than it does to be up front with them about the idea that the product may not perform as expected until after weeks of burn-in?
EDIT: I don't even own these headphones, but somehow I am still a bit miffed at how this whole burn-in thing seems to be playing out. I did consider buying Ultrasones, but this is one of the key factors that took any headphones of that brand out of the running.