[Q-Jays]NEED HELP! Left side sound volume is much lower than right side

[ylbeethoven]

Hi, 
I bought this earphone on Feb.
I use it not very often.
I noticed the left side does not have any sound on August. I contacted the reseller and we were like 10000km away from each other so it's hard to get the warranty.
I tried them today and I found the left side had a sound but very low. 
If the maximum volume of ipod is 10, when I adjust it to 10, left side can only have 3 or 4, but right side have 10.
I am wondering what happen to my earphone and how I can fix it. (Anyone from Melbourne Australia can give me a place to go and have a look?)
I changed the filters as well, doesn't work so I though it might be the cable's problem.
Any ideas will be appreciated.
Thank you very much!.
 

 

[ClieOS]

There is a two years warranty on JAYS and you probably have to send it back for warranty claim.

 

[ylbeethoven]

The reseller asked me to mail it back with everything but it is very hard for me.
I am in Australia now and i bought it in China. 
Besides the hardness of getting your warranty in China, I doubt my parents can find the shop.
Moreover, I think my parents will not find *everything* (packaging, receipt, etc).
If someone can tell me where to fix my cable in Melbourne, I will more than happy to go there.
Thanks again.

 

[ClieOS]

You should contact JAYS directly. I doubt anyone can fix the problem for you.