compuryan
1000+ Head-Fier
[mod edit]This situation was resolved - http://www.head-fi.org/forum/thread/496544/twisted-pear-audio
Hello fellow head-fiers,
I have a problem that I'd like to get your input on. I am not sure what next step I should take.
On May 23, 2009 I placed an order with Twisted Pear Audio for a Buffalo32S DAC, volumite, and power supply. I received the kit and assembled it, however, the DAC was not working. I emailed Brian Donegan and he offered to help figure out what was not working. He said that I mistakingly cut the wrong traces so he fixed them as well as a couple other things. I got the DAC back, and only one channel of the DAC worked. The volumite was not functioning at all, providing no attenuation as it should have. I told all this to Brian and he apologized saying that he didn't get a chance to test anything before he sent it back, and offered to work on it again. He verified that he received it (for the second time) on August 19, 2009.
I tried emailing him about it and he only responded when I tried contacting him from my secondary email address. This was on November 24, 2009. He responded saying that he had been busy and hadn't looked at it. He said he would probably have time over the thanksgiving holiday to work on it. I offered numerous times to pay him whatever necessary costs, labor, shipping, or other misc costs that might come from fixing my DAC.
I let some time pass, hoping Brian would have time to work on my DAC. I emailed him again on April 24, 2010 and again on May 28, 2010. Earlier in May I emailed Russ White as well as PM'd both Russ and Brian on the TPA support forum and haven't received any response whatsoever.
From what I know, the DAC may have been faulty before I received it. It never worked properly at any time in my ownership of it. I do not know what I could have done to damage it. I work carefully, using gloves and grounding myself and my iron whenever I am working with sensitive electronics. I have full confidence in my abilities with the Buffalo32S particularly because months prior to ordering my own Buffalo32S, I successfully built one (without issues) for another forum member here at Head-Fi.
I understand that Brian and Russ are busy, but now it seems that they ignoring me. I have been without my DAC for a total of nine months and have not received any response from TPA in six months.
Thank you for reading, any and all responses are greatly appreciated.
Sincerely,
Ryan
I have a problem that I'd like to get your input on. I am not sure what next step I should take.
On May 23, 2009 I placed an order with Twisted Pear Audio for a Buffalo32S DAC, volumite, and power supply. I received the kit and assembled it, however, the DAC was not working. I emailed Brian Donegan and he offered to help figure out what was not working. He said that I mistakingly cut the wrong traces so he fixed them as well as a couple other things. I got the DAC back, and only one channel of the DAC worked. The volumite was not functioning at all, providing no attenuation as it should have. I told all this to Brian and he apologized saying that he didn't get a chance to test anything before he sent it back, and offered to work on it again. He verified that he received it (for the second time) on August 19, 2009.
I tried emailing him about it and he only responded when I tried contacting him from my secondary email address. This was on November 24, 2009. He responded saying that he had been busy and hadn't looked at it. He said he would probably have time over the thanksgiving holiday to work on it. I offered numerous times to pay him whatever necessary costs, labor, shipping, or other misc costs that might come from fixing my DAC.
I let some time pass, hoping Brian would have time to work on my DAC. I emailed him again on April 24, 2010 and again on May 28, 2010. Earlier in May I emailed Russ White as well as PM'd both Russ and Brian on the TPA support forum and haven't received any response whatsoever.
From what I know, the DAC may have been faulty before I received it. It never worked properly at any time in my ownership of it. I do not know what I could have done to damage it. I work carefully, using gloves and grounding myself and my iron whenever I am working with sensitive electronics. I have full confidence in my abilities with the Buffalo32S particularly because months prior to ordering my own Buffalo32S, I successfully built one (without issues) for another forum member here at Head-Fi.
I understand that Brian and Russ are busy, but now it seems that they ignoring me. I have been without my DAC for a total of nine months and have not received any response from TPA in six months.
Thank you for reading, any and all responses are greatly appreciated.
Sincerely,
Ryan