EyEPoD
100+ Head-Fier
- Joined
- Nov 27, 2003
- Posts
- 455
- Likes
- 10
I've had so many problems with paypal in the past, but last year when I was building a system, Paypal was a must-have for audiogon purchases. SO I started an account, again. I did everything right and followed all the steps. I got my bank account verified, my credit card, my phone number, my email addresses, my home address, and even my social security number (insane I know). At that point I had the absolute least restricted account possible. I did everything that was available to provide verification.
This was 1 year ago. I have had about 20 transactions in that time. All went smoothly and as I hoped, conveniently.
Flash to today. I received 4 large payments yesterday from this forum and audiogon. I log onto my account and everything is great. Today, I get back from class and before moving the boxes to the truck to take to the UPS store I decided to check my email. "Notification of limited account access." I log into my account, and there it is. "Your account has been restricted." I no longer have access to any of my money. And right there on my account page is another list of things needed to be done for verification. Things that werent even availlable the day before. In order to access my money I need to fax in 2 bank statements, descriptions of all the items sold along with their tracking numbers, and last but not least I need to fax in 2 photo IDs.
Are you kidding me?
So I decided to continue this adventure on the phone. Well after about 3 hrs, 10 incompetent reps, and close to what Im sure will be 100 dollars in cell phone charges the best they could do was that they are able to lock accounts and require more verification at any time for any reason. They said because the specifics of the items that were sold werent included on the sent payment forms that I was now a "suspicious buyer." If you follow all the steps for verification (that insane list from above) it will take 7-10 business days to gain access to your account. No documentation existed ahead of time to indicate this kind of action would be possible. No where does it say If you recieve 5000+ dollars in 1 day we will require more verification. The only thing the rep told me was that in their user agreement it states paypal can lock any account at any time. Is this legal? Whats to stop them from adding special restrictions for black people, white people, disabled people, or old people. On the phone they could provide no specific reason as to why my account was restricted, only guesses. So when paired with the fact that they can restrict an account at any time, they can just use whatever reasoning they want and tell the complete opposite to the customer. The whole time my account (and my money) sits locked, and their paypal fees nestled in their pockets.
"Oh, and we will also be needing 1 tooth, 1 finger, and 2 of your toes for final verification."
Thanks paypal. Needless to say I refunded all the payments. I dont know what I would do if something like this happened outside the timeframe for refund. In any case I will never use this joke of a service again.
This was 1 year ago. I have had about 20 transactions in that time. All went smoothly and as I hoped, conveniently.
Flash to today. I received 4 large payments yesterday from this forum and audiogon. I log onto my account and everything is great. Today, I get back from class and before moving the boxes to the truck to take to the UPS store I decided to check my email. "Notification of limited account access." I log into my account, and there it is. "Your account has been restricted." I no longer have access to any of my money. And right there on my account page is another list of things needed to be done for verification. Things that werent even availlable the day before. In order to access my money I need to fax in 2 bank statements, descriptions of all the items sold along with their tracking numbers, and last but not least I need to fax in 2 photo IDs.
Are you kidding me?
So I decided to continue this adventure on the phone. Well after about 3 hrs, 10 incompetent reps, and close to what Im sure will be 100 dollars in cell phone charges the best they could do was that they are able to lock accounts and require more verification at any time for any reason. They said because the specifics of the items that were sold werent included on the sent payment forms that I was now a "suspicious buyer." If you follow all the steps for verification (that insane list from above) it will take 7-10 business days to gain access to your account. No documentation existed ahead of time to indicate this kind of action would be possible. No where does it say If you recieve 5000+ dollars in 1 day we will require more verification. The only thing the rep told me was that in their user agreement it states paypal can lock any account at any time. Is this legal? Whats to stop them from adding special restrictions for black people, white people, disabled people, or old people. On the phone they could provide no specific reason as to why my account was restricted, only guesses. So when paired with the fact that they can restrict an account at any time, they can just use whatever reasoning they want and tell the complete opposite to the customer. The whole time my account (and my money) sits locked, and their paypal fees nestled in their pockets.
"Oh, and we will also be needing 1 tooth, 1 finger, and 2 of your toes for final verification."
Thanks paypal. Needless to say I refunded all the payments. I dont know what I would do if something like this happened outside the timeframe for refund. In any case I will never use this joke of a service again.