Hi All,
I work for Audioengine. We wanted to provide the head-fi community with an update on this and clear a few things up.
Like Brady mentioned early on in this thread, we have seen a few A5s come back with these symptoms and we've been taking a close look at them. So far though, through our evaluation we still haven't found the cause to be a consistent, specific, component failure.
We've seen exactly 0 cases of similar symptoms in A5+s, which have been on the market since 2011.
If you're set is exhibiting these symptoms here's what you should do:
First contact us at
support@audioengineusa.com. We can help you troubleshoot to make sure the issue is not something else, more easily resolved. You'd be surprised how many customers contact us referencing this thread, only to find out the issue was a dirty volume pot, or a loose connection; corrected respectively by turning the knob a few times and/or swapping out interconnect(s).
If you've gone through troubleshooting and your still having trouble:
Inside the US, continue contact with
support@audioengineusa.com. We are the service center for the US, so we will be able to help you out one way or another. We offer a 3 year warranty on all our products, and offer fairly priced flat rate repairs for all our products outside the warranty.
Outside the US, the first thing you should do is contact your local distributor. You can find a complete list of Audioengine distributors here:
http://audioengineusa.com/resellers/Distributors
Each distributor manages their own warranty period/terms. So check with them to see if your eligible and what you need to do to submit a claim.
Quote:
Oh! Good call! I’d forgotten about them. And $25 isn’t too bad.
Still, I probably won’t, unless hacking up the board doesn’t work. If these were ever gonna be top-notch speakers, or if my application were critical, I’d probably put in the $ and effort to make them shine. (I’d go whole hog if they were Mackie HR824’s for example.) Ditto to get them back to active, with a direct iThing input, handy volume knob, etc.
But they aren’t. And I don’t need much more than what they were designed to be, which is a pretty good to good set of working desktops, cheap and easy as possible.
Speakers are 8ohm, probably crossed over at 3500 or so, but that's just a guess.
The A5 uses 4 ohm drivers. I don't have any info on how the crossovers are designed though.