It's hard not to feel let down, especially because nothing seemed amiss at the time.
I highly doubt calling him will work. If he doesn't reply messages, it's likely because he's avoiding having to do so, and needless to say, phone calls won't be entertained either.
If Zack is reading this is some capacity, even if it's going to be hard for him to face the backlash from the many angry customers waiting for fulfillment of their orders, I do hope he will at least contact one of us locals to offer some kind of explanation, and in turn we can then help disseminate whatever information there is on his behalf, if it is uncomfortable for him to directly do so himself.
Continued silence and avoidance will only worsen the problem, and eventually it may degenerate to the point where legal means will be employed to try and contact him. The only way he can resolve this problem is to come out and respond to all his customers in a satisfactory manner, in whatever capacity that may be. Whatever it is, I really do hope it will be in an amicable setting.
I do believe that many of us here will never place an order with Nocturnal Audio ever again. However, as long as our current orders are fulfilled, and the cables are of sufficient quality, many of us are willing to just let this pass and not bear ill will or grudges. But this phase may soon come to pass for even for the most patient and forgiving of us.
Zack, I'm sure you understand that as customers, we are naturally only entitled to be invested in things which we have paid for. I do not know what is happening, why it has happened, and when whatever issue that has occurred will be resolved. There is only so much that speculation can do. I hope that it is nothing too serious, and more importantly, not of anything else outside the audio business.
Please get back to us soon
