[vkalia]

My Conti V3 stopped working in Apr or so. I sent Alo a TT through their website, no reply. Took a couple of mails, a message on their FB page and 2-3 weeks of waiting before i got details on what to do.

I sent them the unit back for repairs and now its been about 3 months and no answer from them. 4-5 emails from different email addresses - no response.

I have to say, I am very disappointed by their inattention to customer service.

Does anyone have the contact info for someone at Alo who actually answers emails?

 

[GRUMPYOLDGUY]

I've had a pretty good experience with their customer service. I've communicated with them a number of times and had responses within an hour or two by email.

It sounds like it might be better for you to call them during business hours.

Sent from my E5803 using a highly trained, special forces carrier pigeon

 

[deafdoorknob]

paging @KB 

 

[vkalia]

I messaged them from their website, and that worked.