[parrot5]

Quote:

Originally Posted by BloodSugar00 /img/forum/go_quote.gif Reading this is quite alarming to say the least! That is terrible customer service!! It's almost like a bunch of unreliable stoners are running that business...

I'm one of the sufferer, but I still want to repeat that I'm giving them the benefit of the doubt here. They maybe a bunch of lab techs running the business who have no previous experience in customer service.

 

[Kosmic]

Quote:

Originally Posted by parrot5 /img/forum/go_quote.gif I'm one of the sufferer, but I still want to repeat that I'm giving them the benefit of the doubt here. They maybe a bunch of lab techs running the business who have no previous experience in customer service.

It's a tiny company that makes the best bang for buck custom audiophile quality iep. Livewires have transformed my listening pleasure. I travel abroad every weekend, and they are my constant companions. Denmark tomorrow!!!

 

[hockeyb213]

I am not doubting their product in any way it seems to be great! But it is a bunch of lab techs running the company so besides the physical product everything else is crap.

 

[Kosmic]

I also ordered by paypal. I don't think I received an email from them until they arrived through the post about 8 weeks later, and I didn't chase them. If they have your money then your customs are being customised.

Have you phoned them?

 

[hockeyb213]

I have spoken with them 3 times like I said earlier 8 weeks sounds like a lot but ur international so I don't if that greatly prolongs the process....but it is ok but if they missed the "you will definitely have them by next week" deadline a refund will be asked for shortly there after

 

[lobbert]

After my 10 days of "aftersales" silence I finally got an update from John.
He was nice and explained the delays etc.

Here's my experience so far:

week #44, 29 october, send my impressions
week #45, 07 november, impressions arrived at Earpeace
week #46, 11 november, payment was made
--- no replys anymore
week #47, 21 november, got an update
week #49 or later my order will be "shipped back"

God knows when I actually get them.
Estimated turnaround time 4-5 weeks or +- 35 days, quite a disappointment after the 10 days told when you order.

But, it's probably all worth it

Funny thing to add.
I didn't have a clue about the size of "earpeace", I didn't know if they made 10 or a 100 LiveWires a day. Which could explain the minimal aftersales support.
Turns out they produce an average of 6,5 units a day.

 

[hockeyb213]

well they promised me I would have them next week which is deadline number 3 they have given to me if they miss that then I will switch to UE's.

 

[parrot5]

Quote:

Originally Posted by hockeyb213 /img/forum/go_quote.gif well they promised me I would have them next week which is deadline number 3 they have given to me if they miss that then I will switch to UE's.

I don't want to miss the deadline for filling a dispute with my credit card company either, so I can't wait forever with NO replies from EarPeace whatsoever.

 

[hockeyb213]

yep I mean I am a very understanding guy but I can only go so far before it gets a little ridiculous.....BUT supposedly they are going out today or tomorrow I believe so I am going to phone them later in the day.

 

[ZoNtO]

Just get sleek customs and call it good.

 

[parrot5]

Quote:

Originally Posted by ZoNtO /img/forum/go_quote.gif Just get sleek customs and call it good.

I'd need to get a refund from EarPeace for the Livewires first

 

[hockeyb213]

UPDATE: Called em up again today 2ND WEEK OF DECEMBER!!!!! How the hell when they have had my impressions since the 16th of October take until the same time in december 2 months later to get them back to me????? Should I demand a full refund and switch to another company? I am starting to think ultimate ears will get them to me before livewires....

 

[parrot5]

So it's 7-week turn around time, IF they finally manage to keep their (4TH!) promise, that is.

 

[hockeyb213]

in all reality by the time it is at my house 8 weeks

 

[hockeyb213]

Update: Cancelled my order I have had a terrible experience and lost 5 weeks of my time (would have taken 8 weeks) waiting for them to get to me plus the time to get my impressions back I am sending a warning to all that livewires is the worst company I have ever dealt with and I could not stress how much to stay away from them and save your mind and wallet the stress of going through what I did