I agree with what he said...128kb isn't cd audio, I don't want to pay $10 for a bunch of poor quality computer files when $10 gets me a CD (which it does, although of course certain CDs cost more), etc. In fact, if I was he I might go one step further and criticize the lack of lossless audio compression for iTunes, the problem I have when I try to bring Nero/Psytel encoded AAC files into iTunes, etc.
I'm not sure what the deal is with iTunes not always playing well with other AAC encoders/decoders from the Windows side, I've tried to figure it out (some people tell me its Apple's DRM, others say its the MPEG2/MPEG4 audio formats) but it ended up being too much of a hassle.
Of course, the guy not realizing that burnt CD media can impact playback is somewhat questionable, has he never burned CDs before? Maybe he never needed to, and testing it out for the Apple store is the first time he did it?
I don't remember what Apple specifically said about the quality (CD? near CD?) but it's probably the same tripe that has led companies to label 128kb MP3 as CD Quality, and I guess Apple is closer to a real CD than any company encoding MP3. At any rate, the more complaints generated about low bitrate music, the more likely that higher quality music is distributed. After all, if I could get a lossless copy of the CD from Apple, burn it onto a regular CD, and have it cost $5 or so (pawn shop prices), I might be tempted. I can't see that happening, but I can always dream.
At any rate, I certainly wouldn't call him an idiot on these forums as all the issues he pointed out are valid criticisms of the Apple store: media issues, non-lossy compression...He doesn't sound like the most technologically knowledable person, but keep in mind he's writing for NBC, and he doesn't really have to be. I read the Rolling Stones article about the service and it wasn't tech savvy either, but it was interesting to get the opinion of the mainstream who before the Apple store wouldn't get near downloading music online.
I think the only real idiot is the person who called his work biased because of the MSNBC deal, without addressing the fact that the article was very valid. I suppose I'm biased, because it's very similar to the article I'd write about it (minus the CD burning snafu, eh?), and I'm certainly no Apple hater nor am I paid by Microsoft