eddo
New Head-Fier
- Joined
- May 18, 2015
- Posts
- 11
- Likes
- 10
Hello guys!
First of all, this is my very first post and I've always relied on reviews here before purchasing a product but never thought of creating an account. But I've finally given in because I need help!
I bought my Monster Pro Gold Turbine earphones around beginning of December 2010 and it was my first expensive earphones. One of the reasons why I chose this product was because of its lifetime warranty. I was overall satisfied with the sound quality, and also the design of it(at that time). I never used it heavily, probably only 3-4 times a month maybe.
I moved back to my native country Malaysia after my education in Canada late 2011. After coming back, I used my earphones even less(probably once a month or two) but somehow it magically started falling apart.
First, the rubber part under the earbuds came loose, which isn't supposed to happen I would think? But it did not affect the sound quality so I didn't bother.
A few months later the rubber wrapped cable started to get sticky and the gold colour started to come off. They were kept in the pouch whenever not in use and guess what? The suede of the pouch started coming off too. I don't think these were supposed to happen at all considering that the product costs a whooping $329.00 before tax.
I've been busy and did not bother contacting Monster about this since there was a lifetime warranty on it so I can just do it anytime. It's been 3 year since the monstrous fall apart(hehe) and I've finally written to them last week. I just got back an email from them saying that they will replace my product with something of similar price as the Gold Turbine is surprisingly discontinued. There goes my lifetime warranty!
I went on to check their products in attempt to find another earphone that is of similar price but guess what? Nothing could be found! Everthing was under $300.
So my question is, how am I supposed to settle this problem? If no refunds are available, what products are recommended to replace my soon to be non-existent "lifetime" warranty product? There is nothing within the price of the Gold Turbine on their site!
Thank you and sorry for the short rant.
First of all, this is my very first post and I've always relied on reviews here before purchasing a product but never thought of creating an account. But I've finally given in because I need help!
I bought my Monster Pro Gold Turbine earphones around beginning of December 2010 and it was my first expensive earphones. One of the reasons why I chose this product was because of its lifetime warranty. I was overall satisfied with the sound quality, and also the design of it(at that time). I never used it heavily, probably only 3-4 times a month maybe.
I moved back to my native country Malaysia after my education in Canada late 2011. After coming back, I used my earphones even less(probably once a month or two) but somehow it magically started falling apart.
First, the rubber part under the earbuds came loose, which isn't supposed to happen I would think? But it did not affect the sound quality so I didn't bother.
A few months later the rubber wrapped cable started to get sticky and the gold colour started to come off. They were kept in the pouch whenever not in use and guess what? The suede of the pouch started coming off too. I don't think these were supposed to happen at all considering that the product costs a whooping $329.00 before tax.
I've been busy and did not bother contacting Monster about this since there was a lifetime warranty on it so I can just do it anytime. It's been 3 year since the monstrous fall apart(hehe) and I've finally written to them last week. I just got back an email from them saying that they will replace my product with something of similar price as the Gold Turbine is surprisingly discontinued. There goes my lifetime warranty!
I went on to check their products in attempt to find another earphone that is of similar price but guess what? Nothing could be found! Everthing was under $300.
So my question is, how am I supposed to settle this problem? If no refunds are available, what products are recommended to replace my soon to be non-existent "lifetime" warranty product? There is nothing within the price of the Gold Turbine on their site!
Thank you and sorry for the short rant.