thx for Explanation.
I do not want to argue, but for me it is still not normal situation, that so large company, which almost do not have any competition, cannot adapt to current situation.
Here where I live now (Germany), also were some problems on the beginning of COVID (when nobody knows how to react) with packages delivery and every package was delayed at about two or more days in compare to standard "old" time, but not only national postal service provider (DHL), but also almost every shipment company has adapt to difficulties and in peak of pandemic has return to old efficiency (under increased workload).
I do not have any charge to the people, which are doing their job probably on the limit of their possibility, but IMO reaction and adaptation of the company in general could be a lot better.
But as I said it is my opinion made by comparison how other countries has adapted to difficulties (some better, many not). Maybe it is wrong, because I do not know, how now everything looks like in UK, but in general almost everywhere is same problem, that national companies are slow with adaption to market changes.
So as I have written - I am still waiting on my Halcyon, while PB1 is by me already almost one week.