Quote:
Originally Posted by JaGWiRE
I only mentioned it because headroom and other companies that generally sell grado imho are not large companies that can take 10-20% returns of whatever they sell, espically on expensive headphones like this. I have no problem buying something as a demo from bestbuy, but that is because bestbuy is not lusting for my money, and they are easily okay with me returning even $100,000 in merchandise. Smaller retailers take a big hit, and considering that headroom and many great online audio stores don't even take a restocking fee, they are taking a really big loss. I think it'de be wiser to resell in the headphone section and take maybe $50-100 hit (as these headphones are so damn popular) then to kill somebodies business.
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While I do understand your concern, there is a reason why these companies offer these money back guarantee deals; because a) these deals draw customers and b) because many times the knowledge that you can return the headphone draws the customer to pulling the trigger anyways. Now I'm not saying that you should abuse this idea, but IMO it's perfectly acceptable to buy 3 headphones from a company that offers such return policies and return 2 or even all three of them because this is the right that they gave you and this is why you purchased from them in the first place.
In addition, many of these places already have some sort of return buffer built into the price, and openly say this. I have made many purchases from headroom over the years and have always used their pricematch feature. For example, when I was looking for a pair of HD580's, I found them on shipdog for 140 shipped. When I confronted Headroom about this price, the email that I got gave me a higher price but reminded me that Headroom offers a return policy while shipdog doesn't. While I ended up changing my mind about the 580's, the principle stays the same; Headroom and many of these companies bank on the fact that even though their prices are higher, the return policy will give them sales, and in my case, it has definitely won me over; I'd be hardpressed to buy headphones from any other retailer.
Also, what I feel like people don't understand is that there are several different things a company can do with returned purchases; they don't have to sell them back as used. Many companies can send the headphones back to the manufacturer to get them refurbished. In addition, there is quite a bit of overhead involved in anything in the market, particularly the audio one. Sure, you just returned a 300 dollar headphone, but even if the retailer has to in a worst case scenario eat the costs, they will eat their costs instead. So chances are even if you pick one of those three headphones and the other two that you have returned must be thrown away (which I seriously doubt), they will still make a profit. heck, even if you return all three headphones, the fact that these companies are absolutely fantastic in giving you your money back should win your loyalty, and thus in the end, the retailer is the winner.
Therefore, I don't really see much merit in people being angry when someone says that they will return a headphone. Believe me, if these retailers did not give you this option, I feel like they would not be nearly as successful as they are today.