[iFi audio]

   
 
I found the remote make very little change in the level, you need to click many times to move it many levels. Also, it becomes very hot even for a pre-amp use.

 
Hi,
 
Normally, you should just need to hold the up or down on the remote and after a second or two the volume will move rapidly.
 
Open an STS and we can work through with you or send out a remote if need be (in case).
 
It is by the way, the same remote as Stereo 50.
 
 
Yes - the heat is normal as it has 2 x GE5670s running Class A. Like the AMR products, the whole chassis is the heatsink.
 
Cheers.

 

[kj510]

Thanks for your reply. I rang the distributor in Japan and told the situation.
They also said by keep pressing the button would move the volume knob but mine doesn't act this way. It only moves the knob one click distance. And they sad it is not not normal but an initial defect.
 
However, the shop I purchased asked me to send back a whole package and replace it to a new one which is good except all the work I need to disconnect and connect the preamp.
 
I liked the sound of Pro iCan so I am happy about it. I understand it is working Class A which is making the heat and fine about it, just was much warmer than I thought. But it is not a issue.

 

[iFi audio]

  Thanks for your reply. I rang the distributor in Japan and told the situation.
They also said by keep pressing the button would move the volume knob but mine doesn't act this way. It only moves the knob one click distance. And they sad it is not not normal but an initial defect.
 
However, the shop I purchased asked me to send back a whole package and replace it to a new one which is good except all the work I need to disconnect and connect the preamp.
 
I liked the sound of Pro iCan so I am happy about it. I understand it is working Class A which is making the heat and fine about it, just was much warmer than I thought. But it is not a issue.

 
Hi,
 
Hard to trouble shoot through public forum. STS is always best as we can email through information etc and keep your info private.
 
But if one holds the remote control button down and it does not go up 'fast' in a smooth, linear way, check the battery as a poor battery can cause the remote to keep 're-setting' and this causes the volume to go up 'one step at a time.'
 
So far, we have come across one other case in the UK where the remote came back and the battery was the culprit.
 
Hope this sheds more light.

 

[kj510]

   
Hi,
 
Hard to trouble shoot through public forum. STS is always best as we can email through information etc and keep your info private.
 
But if one holds the remote control button down and it does not go up 'fast' in a smooth, linear way, check the battery as a poor battery can cause the remote to keep 're-setting' and this causes the volume to go up 'one step at a time.'
 
So far, we have come across one other case in the UK where the remote came back and the battery was the culprit.
 
Hope this sheds more light.

What is STS?
 
The battery is the new one in the package which had a plastic sheet to prevent draining. I don't have a spare battery to test... Also, one click moves so small amount of level. Needs more than 100 times to move 0 to 12 O'clock.
 
However, I will send back the whole package to the shop as they will take care of the issue and solve it for me also, I am too busy to troubleshoot by myself.

 

[iFi audio]

  What is STS?
 
The battery is the new one in the package which had a plastic sheet to prevent draining. I don't have a spare battery to test... Also, one click moves so small amount of level. Needs more than 100 times to move 0 to 12 O'clock.
 
However, I will send back the whole package to the shop as they will take care of the issue and solve it for me also, I am too busy to troubleshoot by myself.

 
Hi,
 
STS is this:
 
http://support.ifi-audio.com/
 
One click = move one step (this is normal)
 
Hold down = multiple steps, fast movement (should be smooth action, but if 'lagged' then battery is likely culprit)
 
Cheers.

 

[Rob N]

So far, we have come across one other case in the UK where the remote came back and the battery was the culprit.

Was that one mine because I did try another battery before returning it

 

[kj510]

   
Hi,
 
STS is this:
 
http://support.ifi-audio.com/
 
One click = move one step (this is normal)
 
Hold down = multiple steps, fast movement (should be smooth action, but if 'lagged' then battery is likely culprit)
 
Cheers.

I sent back the whole package to the shop I bought for verification and I just received a call from the shop that he could not see the issue I had at home....
They said the remote works as you explained. Holding button moves the volume knob and it take about 12 clicks to reach 12 O'clock position from 0.
 
They said they did not change the battery too. I don't understand what's the hell happening? I can only think we did disconnect and connect AC power adapter and moved 500 km away to the shop from my place...  Is there any possibility that power disconnection has reset the volume remote in the amp technically? Or wrong power polarity could affect? (as Japan uses US type connector without earth pin the polarity might have been wrong...)
 
They will ship it today and I will receive it tomorrow morning and check if it works as expected at my place.

 

[rickyleelee]

how far away is the remote from the detector? does it still work if you point straight at it from one or two feet away? basic info but you tried these trouble shootings yourselve?

 

[kj510]

how far away is the remote from the detector? does it still work if you point straight at it from one or two feet away? basic info but you tried these trouble shootings yourselve?

I pointed the remote just 10cm or even closer in front of the receiver. I will receive it back soon and will test if it works.

 

[Kenny Powers]

Has anyone used this amp with with the LCD3's? Any impressions?

 

[kj510]

  I pointed the remote just 10cm or even closer in front of the receiver. I will receive it back soon and will test if it works.

I just received it and checked it is working as expected. Don't know why it is fixed but I am happy as it is playing a good music now.

 

[rickyleelee]

I just received it and checked it is working as expected. Don't know why it is fixed but I am happy as it is playing a good music now.

Good to hear update of progress. Most importantly how's does it sound and what headphones you using.

 

[TonyRoma]

Would this amp be an upgrade over A bryston BHA-1 ?, it does look interesting

 

[Wildcatsare1]

Has anyone used this amp with with the LCD3's? Any impressions?

My early impressions with the LCD-3f (2016 Vintage) are very posative. More to come in my upcoming review.

 

[tesox]

Hi,
 
my ican pro arrived today and I have the same problem with the remote. I followed this thread for a while and so i had a fresh battery on hand,
but it doesn't help. It doesn't matter how long I press the button, the volume pot always moves just a little (below 1 mm).
This is definitlely no exeption anymore.
Seems to be a regular problem with this early batch. I don't want to send the amp back and hope ifi
will solve this problem by just sending me a working remote.
 
btw... I have a universal remote that I use for some other devices. Is it possible to get detailed infomations
about the used IR code? Would be great if a could get my universal remote working with the ican pro.