[gryffe]

Though having an intuitive app would be nice, I consider some disconnection issues I encounter with the Pods more important.
Eg I lose connection from my left piece sometimes and to bypass that I remove it, put it in the charging case and take it out again to re-establish connection. This happens not if I am distant to the source. It'll happen if I just turn my head for example.

Recently the head turning issue that you experience is happening for me too. I usually go for a couple of 30 min walks each day just to chill, and every time I turn my head to check for traffic, or cross a road etc it happens.

 

[toomasg]

Recently the head turning issue that you experience is happening for me too. I usually go for a couple of 30 min walks each day just to chill, and every time I turn my head to check for traffic, or cross a road etc it happens.

does it happen only when you turn your head to the right or both directions?

 

[ecouteurifi]

My opinion on the touch controls is that they aren't the best user experience. I understand why they were employed because of no moving parts and the space savings (and they look cool), however, such a small device with touch controls right next to the skin of my ear doesn't seem the best choice.

Therefore, I am curious if some of the issues people are having are due to the touch controls being engaged at "bad" times. It is almost impossible for me to put them in my ears without engaging one of the buttons. I've gotten to the point that when I use the Go Pods with my phone, I use the Gaia app to disable the controls before I put them on.

Another thing that seems to not have been thought out: Some people might try to pair with the Go Pods in their ears. In that case it would be nice if the voice in my ear said "pairing mode" or something like that, because as it is now I have to take them off and check the lights to make sure I'm in pairing mode. The only verbal indicator I get is when it actually pairs.

I had several tws (Sony, Bower Wilkins, Sennheiser, Harmon Kardon, Philips, Jbl etc) with touch control. They antagonize me more than anything else and end up disable all of them via the app if available. They are impractical during jogging, fast pace walk and I have to stop if I want to use them accurately. Also when changing wet shirt they accidentally trigger the control all the time.
For the go pods, I also try to cover the entire touch area with two layers (8 mil thick / layer) paint protection film to no avail. So I put them on very slowly and carefully not to put my finger in the area. The Audeze Euclid take a little while due to it size and comply foam ear tip. This alone prevents me from getting a 2nd or 3rd go pod but rather utws15 when available unless they too will jump on the touch control wagon.

 

[ecouteurifi]

I will have to agree on the firmware updating… even if the only thing the app did was to enable seamless and easy OTA updating of the firmware, that would be a mega win…

As to iOS support… that’s a whole can of worms related as much to Apple as to iFi… this is a complaint across many products… (not saying it isn’t possible, but there has to be a reason that many products not from Apple have problems with Apple…)

Personally, agree with easy ota firmware upgrade with possibility to roll back to previous version if needs be.
No comments on Apple as I don’t use ifi with any other device than dedicated portable Android with Ldac / Snapdragon sound.

 

[Nick24JJ]

I have encountered the disconnection issues, too. Not often, rarely I'd say, but it has happened. I haven't opened a ticket, yet, because I want to believe iFi Audio is listening and will come up with a fix.

 

[iFi audio]

I have encountered the disconnection issues, too. Not often, rarely I'd say, but it has happened. I haven't opened a ticket, yet, because I want to believe iFi Audio is listening and will come up with a fix.

I am listening, and relaying things when posted!

However if the issue becomes more than rare, please start a ticket, as I have said in the past it's the best way to ensure that an issue gets elevated, especially when the same thing is happening to more than a few folks.

Cheers!!

 

[fablestruck]

What's a ticket?

 

[iFi audio]

What's a ticket?

A support ticket can be opened using the link below...

https://support.ifi-audio.com/

For addressing problems or concerns with an iFi product.

Hope this helps,

Cheers!!

 

[SeanS]

My first thought on the head turning dropouts is that the implementation of "True Wireless Mirroring" isn't optimized, or compromises were made in the software for some reason (unknown to us, obviously). I wonder if other TW solutions using the same Qualcomm chipset have the issue as well. https://www.qualcomm.com/products/features/truewireless

 

[gryffe]

does it happen only when you turn your head to the right or both directions?

Sorry missed your reply yesterday. Both directions.

 

[Nick24JJ]

The best thing we can do, people, is to open tickets at iFi Support and then report here what exactly happened, in as much detail as possible. From the description of the issue, up to how much time it took to get addressed, and of course what was the solution.

 

[fablestruck]

Yes do that. The disconnections are occurring too often to ignore.

 

[iFi audio]

When those that have the "disconnections" report them please take a moment in the descriptors to point out particulars!

I am sure I do not use my Pods near what the folks here do, and I am also not really walking around outside, or doing anything like a gym or things of that nature. But the phone or device we are using to connect the IEMs and the earloops used may all play a small part in discovering what may be going on.

I have yet to have a disconnection or drop that I didn't cause by being too far away from the BT source, that does not mean folks aren't but there may be a common thread we are all missing!

Thanks...

Cheers!!

 

[ssantan2]

They did mention a replacement. I just don't know if I can actually take them up on that since Im not the one who bought it.

Also the person I bought it from bought it pre-owned from Bloom and according to their pre-owned policy there is no warranty or refund for pre-owned items... I'll respond to support later and see what they say

So I tried a factory reset and I havent experienced the issue since. If it comes up again I will reach out to support again

 

[iFi audio]

So I tried a factory reset and I havent experienced the issue since. If it comes up again I will reach out to support again

Glad to hear the reset was purposeful for you, I am hearing more and more from tech that the reset procedure when done correctly can indeed fix oddball issues.

Thanks for reporting your success.

Keep us updated, please if anything changes.

Cheers!!