Chewey, you're really going to have to elaborate on what it means to be a "different kind of customer". If you're trying to justify or re-enforce DLP's comments, that was a pretty bad example to use...it means nothing really. You're still sort of implying that it takes someone other than average joe to be able to figure it all out and be comfortable with it.
I really don't understand what the damage is here. Let me simplify this for everyone who may be curious.
The thing in the middle is called the navigator. Or nav button. It moves in 5 directions. Up, down, left, right and inward. When you press the play button to turn it on, you'll either be taken to the screen that you see above, OR you'll be taken to a screen that looks like this:
I use the latter method for navigation because my file tree in windows is immaculate and plotted out exactly as it needs to be. If you're the type of person (general statement) who is really unorganized and sloppy, no doubt that the former method (first pic) would suit you best because hopefully at least all your tags are in order. If you don't fit either category, then you don't deserve to have things be easy anyway. This usually applies to those who download music from K***a and such.
Now, let's start with the first screen. Currently, the browse by artist icon is selected. If you push the nav control to the right, you then scroll through the other browsing options (album, genre and song title..and the last one you see, actually enables you to go straight to the file tree method of viewing. And with NO delay.) So, push the nav control to the option of your choice and then push the navigator inwards/push it in towards the body. This selects your choice. This particular action pretty sums up how you select anything on the player.
Now, rather than going into choosing album, artist, genre or song title, let's choose to go into the file tree view ok ? Because really, the other stuff is TOO easy. Just scroll to your selection and push the nav control in...wow, that was hard. So yeah, let's go to the file tree view.
My screen looks similar. Only I have less in the root. Mine is ordered as such:
Root (this is actually seen in Win Explorer with the HD icon attached to it, hence the root status) I have chosen to create a folder called music and put it inside "root", as well as other folders. so it goes like this"
Root
Music
Storage (has sub folders:software, movies, text etc.)
Record
Music Ogg (this is actually a very small stand alone Ogg file..could be Mp3 too, but I used a small ogg. It's purpose is to make sure that when press the nav control from the main screen, you're directed to the root directory instead of to the first song by the first artist in your file tree. This is only necessary when you're not using the "resume" feature.)
The record folder is default and has two sub-folders named voice and music They're for when you yes...record something. The music folder, obviously has all of my music in it. Goes like this:
Artist>
Album>
Songs >
01)-whatever
Artist>
Album>
Songs>
You get the idea. Any artist folder can have whatever amount of sub-folders it needs for however many albums there are for that artist. Or perhaps folders you manually created for live shows, or B sides. VERY organized. VERY easy. Where do the folders come from ? How are they created ? Well, I personally use J.River Media Center to rip and encode all my CD's. It creates the folders and sub folders as I've directed it to do so. Set it, and forget it...Then after I've ripped all my CD's, I do a big batch encoding. When it's done, I plug in my IHP to the PC, go to the directory where my freshly encoded albums are, then drag and drop them in one felt swoop, and then they appear on my IHP exactly as they would be on my PC. This isn't the only way to do it, but for me it's fast and convienient. There are syncing programs, and one can even use Windows very own briefcase to sync the IHP with the folders from Explorer, but whatever. Let's start browsing shall we ?
Let's say we're at the root screen. (second pic) let's see, well...either push up or down...doesn't matter, the cursor actually goes past the screen on either side. So let's choose "music". Now that music is selected, you have two choices...you can either push the nav control to the right, OR you can depress the nav control. And no, I don't mean tell it sad stories. These two actions will lead to the same event. Now you're at the top of your music folder list. Now let's navigate to the artist you want. Obviously, at the start of the list is which ever artist whose name is closest to starting with the letter "A". Hmm...how did I do that navigating thing again ? Oh yeah...up or down. Yes very complicated. Want Richard Wagner ? Push upwards to jet past Z. Want Coleman Hawkins ? Push downward.
With me so far? Great. Confused ? Then go and stare an an aquarium, you may need the therapy. All right, so we've arrived at the artist " Mozart". Again, we have the option of either pushing the nav control to the right, or to push it inward to select this composer. Now, we're looking at all the sub-folders which contain all the albums. Again...push or press, it's up to you. Want to listen to the whole album that you chose ? Then obviously start from the first song and make sure that shuffle or repeat modes aren't set.
All the other stuff such as shuffle and repeat are self explainitory. I don't know how else to make people see just how idiot proof the navigation system is. I guess that if people really just want/need a reason to be down on something, they'll always find a way to go about it.