jamato8
Headphoneus Supremus
It's always been like this since I first bought it. Reinstall fw? Lol, that's what people do with ibasso daps, more than actually listening to music. I can't even remember how many firmwares I've gone through and the thing scans at startup every time.
Then send it in like they suggest. I just sent in an expensive piece of equipment yesterday, it happens.