Mister Bean
New Head-Fier
- Joined
- Jul 24, 2009
- Posts
- 18
- Likes
- 10
I ordered a pair last weekend through the scratch/dent deal.
1. Their website is broken, so the first time I attempted to order, I was given an error message and told the order hadn't gone through. I placed the order again and received two order confirmations.
2. As soon as I received the second confirmation e-mail tried to cancel one by e-mail because support was closed. Not a problem for most companies, but Logitech has split up their customer service and the department that can cancel orders doesn't receive e-mails, and has different hours than other customer service. A couple days later, after calling and spending ten minutes on hold I was finally able to cancel one of the orders. Or so I thought.
3. Logitech put delivery intercepts on both packages, so when I went down to the UPS depot I could see them sitting on the counter, but UPS couldn't give them to me. UPS policy doesn't allow the delivery intercept to be removed from a package. So now I'm sitting here with $400 in charges on my credit card, and no headphones. I call Logitech again. After another thirty five minutes with them on the phone, they agree to send them again, overnight, but they still have to go through their 1-3 days of order processing, starting on Monday, which means that I won't receive them until next Tuesday at the earliest, or maybe next Thursday.
4. After all of this, they refused to give me a discount on the order. They did switch it from scratch/dent to new stock, but I'm just throwing the packaging away and don't care about that.
When I was involved with customer service, in this sort of situation we'd have had it shipped next day, on the same day. And there would have been either a discount to the order, an additional item for free, or both.
1. Their website is broken, so the first time I attempted to order, I was given an error message and told the order hadn't gone through. I placed the order again and received two order confirmations.
2. As soon as I received the second confirmation e-mail tried to cancel one by e-mail because support was closed. Not a problem for most companies, but Logitech has split up their customer service and the department that can cancel orders doesn't receive e-mails, and has different hours than other customer service. A couple days later, after calling and spending ten minutes on hold I was finally able to cancel one of the orders. Or so I thought.
3. Logitech put delivery intercepts on both packages, so when I went down to the UPS depot I could see them sitting on the counter, but UPS couldn't give them to me. UPS policy doesn't allow the delivery intercept to be removed from a package. So now I'm sitting here with $400 in charges on my credit card, and no headphones. I call Logitech again. After another thirty five minutes with them on the phone, they agree to send them again, overnight, but they still have to go through their 1-3 days of order processing, starting on Monday, which means that I won't receive them until next Tuesday at the earliest, or maybe next Thursday.
4. After all of this, they refused to give me a discount on the order. They did switch it from scratch/dent to new stock, but I'm just throwing the packaging away and don't care about that.
When I was involved with customer service, in this sort of situation we'd have had it shipped next day, on the same day. And there would have been either a discount to the order, an additional item for free, or both.
